BRAC Ghana Savings & Loans Finance Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Job Description
Purpose
To assist country DTM in managing trainings, vendors, channels, staff/customer engagements and literacy programmes related to the Digital Field Application and other Digital Financial Services to be provided
Major Responsibilities
- Collaborate with cross-functional teams to deploy digital field applications.
- Ensure the seamless integration of these applications into the existing workflow.
- Troubleshoot technical issues and provide timely resolutions.
- Monitor and optimize mobile payment processes for efficiency and effectiveness.
- Execute change management strategies to facilitate a smooth transition to digital processes.
- Create comprehensive training programs for both staff and customers.
- Conduct training sessions, workshops, and webinars to ensure users are proficient in digital tools.
- Identify potential resistance to change and develop mitigation plans.
- Provide ongoing support to users, addressing queries and concerns promptly.
- Gather user feedback and collaborate with the development team for continuous improvement.
- Provide ongoing support to users, addressing queries and concerns promptly.
- Gather user feedback and collaborate with the development team for continuous improvement.
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Safeguarding responsibilities:
- Establish a safeguarding culture across all level of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
- Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.
- Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Major Challenges
- New Technology/Process and Change Management
Key Performance Indicators (KPI's)
- Percentage increase in digital transactions.
- Reduction in operational errors related to digital tools.
- Customer satisfaction scores related to digital services.
- Completion rate of staff training programs.
- Adoption rate of mobile payment solutions.
- Timely implementation of digital projects.
Required Skills or Experience
SPECIFIC EDUCATIONAL QUALIFICATION
- Degree / Major Digital Transformation
PROFESSIONAL DEGREE / CERTIFICATION
- Certificate/Postgraduate Degree in Development Finance/Digital Financial Services will be an added advantage
EXPERIENCE (Including sector/industry)
- Knowledge of the Digital Financial Services Directive of the Bank of Ghana
- Experience in payments in field applications
- Knowledge in application Microsoft Word, Microsoft Excel.
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KNOWLEDGE , SKILLS & COMPETENCIES
- Computer knowledge on MS World, MS Excel and Internet
- Effective communication skills. Writing and reporting skills in English
- Data management analysis
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Job Description
Purpose
To assist country DTM in managing trainings, vendors, channels, staff/customer engagements and literacy programmes related to the Digital Field Application and other Digital Financial Services to be provided
Major Responsibilities
- Collaborate with cross-functional teams to deploy digital field applications.
- Ensure the seamless integration of these applications into the existing workflow.
- Troubleshoot technical issues and provide timely resolutions.
- Monitor and optimize mobile payment processes for efficiency and effectiveness.
- Execute change management strategies to facilitate a smooth transition to digital processes.
- Create comprehensive training programs for both staff and customers.
- Conduct training sessions, workshops, and webinars to ensure users are proficient in digital tools.
- Identify potential resistance to change and develop mitigation plans.
- Provide ongoing support to users, addressing queries and concerns promptly.
- Gather user feedback and collaborate with the development team for continuous improvement.
- Provide ongoing support to users, addressing queries and concerns promptly.
- Gather user feedback and collaborate with the development team for continuous improvement.
ADVERTISEMENT - CONTINUE READING BELOW ↓
Safeguarding responsibilities:
- Establish a safeguarding culture across all level of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
- Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.
- Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Major Challenges
- New Technology/Process and Change Management
Key Performance Indicators (KPI's)
- Percentage increase in digital transactions.
- Reduction in operational errors related to digital tools.
- Customer satisfaction scores related to digital services.
- Completion rate of staff training programs.
- Adoption rate of mobile payment solutions.
- Timely implementation of digital projects.
Required Skills or Experience
SPECIFIC EDUCATIONAL QUALIFICATION
- Degree / Major Digital Transformation
PROFESSIONAL DEGREE / CERTIFICATION
- Certificate/Postgraduate Degree in Development Finance/Digital Financial Services will be an added advantage
EXPERIENCE (Including sector/industry)
- Knowledge of the Digital Financial Services Directive of the Bank of Ghana
- Experience in payments in field applications
- Knowledge in application Microsoft Word, Microsoft Excel.
ADVERTISEMENT - CONTINUE READING BELOW ↓
KNOWLEDGE , SKILLS & COMPETENCIES
- Computer knowledge on MS World, MS Excel and Internet
- Effective communication skills. Writing and reporting skills in English
- Data management analysis
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