Service Administrator - Epiroc Equipment Ghana



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Epiroc Engineering Jobs in Obuasi


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1. Read the Job Description Thoroughly

  • Patiently scroll through the job posting to understand the role, requirements, and responsibilities.
  • Highlight key qualifications, skills, and deadlines to ensure you meet the criteria.
  • Note any specific instructions (e.g., documents required, application format).

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2. Locate the Application Method

Scroll to the section labelled "How to Apply" or "Mode of Application."

Look for details such as:

  • Email addresses or online portals for submissions.
  • Required subject lines (e.g., "Application for [Job Title]").
  • Links to application forms (if applicable).

3. Prepare Your Application Documents

Curriculum Vitae (CV) / Resume: [ How to write a CV guide ]

  • Tailor it to the job by emphasizing relevant skills and experiences.
  • Keep it concise (1–2 pages) and error-free.

Cover Letter / Application Letter: [ How to write a Cover letter guide ]

  • Address it to the hiring manager (use "Dear Hiring Manager" if unsure).
  • Explain why you’re a good fit, referencing the job description.
  • Avoid generic templates; personalize each letter.

Additional Documents:

  • Certificates, portfolios, or references if requested.

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4. Follow Application Instructions Carefully

  • Submit documents in the specified format (e.g., PDF, Word).
  • Attach files with clear names (e.g., "JohnDoe_CV_AACProduction.pdf").
  • If emailing, include a professional subject line and brief introduction in the body.

5. Double-Check Before Submitting

  • Proofread for spelling/grammar errors.
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  • Confirm the deadline and submit ahead of time.

6. Post-Application Steps

  • Save a copy of your submission for reference.
  • Follow up after 1–2 weeks if no response (politely inquire via email).
  • Avoid applying multiple times unless instructed.

This guide ensures applicants present themselves professionally and maximize their chances of success. Continue to the job description below and Good luck!

Read Also:


The key responsibilities of this role consists of but not limited to the below:

  • Administrator for SAP System – Customer invoice loading, Confirmation and invoice creation
  • Administrator for MIM (B2C) and Docmine – Internal And External customer account set up, acess creation and handling all customer issues related to Docmine.
  • Administrator for all service quote generation (within and outside West Africa) using BPCS Software and ensuring these quotes have reached the respective customer on time.
  • Ensuring Supervisory Contract, Field Service Support and Component rebuild jobs are opened and followed up until closed and invoiced – Service-to-close internal processes.
  • Processing of Purchase Orders in E-Purchase for department’s registered Service Providers
  • Coordinating with Logistics/stores to ensure internal spares required for jobs are delivered and received on time to reduce breakdowns and also to meet repair deadlines.
  • Monthly reports to Service Operations Manager. This includes Technician’s labour utilization, Net Invoiced Sales (NIS), Work in Progress (WIP), summary of monthly figures.
  • Providing component WIP report updates to customers for their planning purpose
  • Ensuring service reports are compiled and submitted in a timely and accurate manner
  • Assisting in the continuous improvement of processes within the department
  • Controlling and following up of debtors (receivables)
  • Ensuring complete adherence to service to close internal processes – closure with positive outcomes
  • Ensuring effective customer complaint management through collaboration and feedback.
  • Keeping accurate records/data of Capital equipment in the field for update in Machine Online (MoL) and Warranty Online (WoL)
  • Administrating all Machine Online duties – Commissioning, Updates from one level/status to another, decommissioning, transfer of machine between CCs,
  • Managing approved warranty claims and jobs
  • Preparing reports for machine population per customer for projections
  • Offer MoL & WoL training for other system users within CC.
  • Assist other internal divisions with information and/or statistics they require from MoL & WoL
  • Demonstrating excellent customer care by conducting daily activities in a co-operative and professional manner to ensure customer needs have been met
  • Any other responsibilities that may be assigned


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Required Competencies:

  • University Degree / Diploma in Computer Science / Engineering and/or Administration
  • Has experience in field and workshop administrative duties especially in the mining sector
  • Fluency in English
  • Good knowledge in BPCS Software for quotes and job openings
  • Computer literate – Advanced knowledge of Microsoft Office – excel, word, PowerPoint etc
  • Ability to build strong and effective working relationships with both internal & external customers
  • Having safety awareness astute
  • Exceptional customer service skills
  • Self-starter and assertive
  • Strong communication skills
  • High degree of attention to detail and accuracy

Behaviors – What would be successful behaviors for this position?

  • Good Team player
  • Proactive to actions
  • Work under minimum supervision
  • Good time management
  • Friendly, positive, and enthusiastic approach to work
  • Ability to work within a high-volume environment


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