Manager: IP Technology Operations - MTN

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Manager: IP Technology Operations - MTN

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The Manager: IP Technology Operations will be accountable to achieve the following objectives:

  • Develop and maintain an IP/MPLS and security network strategy with a 35-year technology and OSS roadmap
  • Develop and maintain an IP address management strategy across the OpCos and Global Network
  • Provide inputs to the development of global product strategy and deliver product portfolio roadmap for IP/MPLS, Security, Peering and wholesale solutions.
  • Provide analysis and inputs for go-to-market strategy focusing on the optimal level utilization of
  • Bayobab fixed infrastructure assets, working hand in hand with other business units of Bayobab
  • Manage overall product life cycle for IP/MPLS and Security global products (IP/MPLS, Peering, VPN, IP/MPLS and network security services)
  • Prepare High Level Design and Low-Level Design planning documentation
  • Align the Quality of Services definition and KPI across the Global and OpCo IP/MPLS networks
  • Developing policies and procedures for the Global IP/MPLS and security network
  • Plan for growth, projecting future traffic and right sizing links and tunnels to meet service level objectives
  • Perform automated off-line MPLS traffic engineering, leveraging exclusive algorithms that optimize resource utilization and ensure service survivability
  • Perform network capacity / cost assessments and provide input to business cases for internal projects and Multinational Customer solutions
  • Interface with Bayobab sales, business development and other technical business units and support the design of enterprise grade multi-country networks (for GEBU) as well as FiberCo networks
  • Be proactive in recommending improvements to the Global and OpCo IP/MPLS and security network infrastructure in the drive for best-in-class service availability and reliability
  • Provide inputs in the pricing and budget forecasts for IP/MPLS solutions
  • Define SLAs and customer-specific reporting of this service, both internal (OpCos) and external end customers
  • Provide higher technical support to Global NOC and OpCo operations teams with regards to IP/MPLS infrastructure and escalate to vendors the major issues
  • Act as an interface between the engineering team and internal / external customers and provide all parties with expert engineering support
  • Define and update the existing installed base of networks & products across MTN Group as part of a product catalogue
  • Address possible future requirements of customers in product roadmap using market insights and research
  • Continuously identify key gaps in the infrastructure in order to create a homogeneous global IP/MPLS based on market priorities
  • Manage vendors with particular regard to maintenance agreements, incident management and software deployment and circuit provision
  • Supervise IP/MPLS services’ implementation covering the installations, testing & handover
  • Provide strategic insight and direction to influence major platform decisions



Role Deliverables

  • Work together with other Bayobab business units to provide analysis and inputs for strategy, financial planning and reporting in regard to MTN fixed infrastructure IP/MPLS services
  • Manage customers, suppliers and make sure that the service is delivered on an agreed level of quality and in situations faults/incidents, they are handled within SLAs based on severity levels.
  • Prepare and present business cases for high-level initiatives to Management for approval, funding and prioritisation
  • Prepare and present IP/MPLS, Security and peering architecture standards
  • Lead and manage cross-functional, collaborative teams on standard IP/MPLS and security network architecture development or process improvement initiatives

Role Dependencies

  • Support of the enterprise strategy and other significant business unit Fixed and Mobility business units



  • Minimum 4 Year Academic Degree in Technical/ Engineering Degree/Diploma or similar qualification 
  • English, French and Arabic (as advantage) 



  • 8+ years in relevant experience in the international telecommunication wholesales infrastructure industry in IP/MPLS Network Solution and Architecture design, configuration and testing 
  • Relevant experience with IP networks, Minimum of 5 years of experience with multiservice platforms, routing platforms, routing protocols ISIS/RIP/RSVP/OSPF/BGP/ BGP/ and troubleshooting down to packet level



  • Ability to maintain a large network with complex network technology 
  • Excellent TCP/ IP networking skills 
  • Detailed knowledge on the international telecommunication infrastructure industry in regard to latest industry trends and competitive landscape within the MTN footprint 



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