Kempinski Hotel Hospitalilty/Food Service Jobs in Accra
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Responsibility for assisting the concentrated sales efforts of the Groups and Events Sales Team and to extend that assistance to other professional sales team members when requested.
Key Responsibilities:
- Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates.
- Constantly gather, understand and apply the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Director of Groups & Events.
- Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
- Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
- Follow all directions and guidelines shared by the Director of Groups & Events precisely asking questions to better understand any directions and guidelines which may be unclear.
- Keep all colleagues abreast of all information from the client which maybe vital to timely response.
- Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realising the importance of such in order to ensure anticipated results.
- Assume responsibility for small groups as assigned by the Director of Groups & Events following all department sales and planning procedures precisely and at all times.
- Handle all type of events under the supervision of Director of Groups & Events.
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Technical Competencies:
- Degree in hospitality management, marketing, public relations or relevant field is preferred
- 3 years experience in a similar role
- Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
- Micros Fidelio Opera and Sales & Catering
- Negotiation skills
- Selling skills
- Knowledge of food and menu preparation, service and presentation as well as pricing and cost strategies.
Individual Characteristics:
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Integer
- Team player
- Open to new ideas and visions
- Flexible
- Can do attitude at all times
- Effective communication skills
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
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