Groups and Events Coordinator - Kempinski Hotel

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Groups and Events Coordinator - Kempinski Hotel

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Responsibility for assisting the concentrated sales efforts of the Groups and Events Sales Team and to extend that assistance to other professional sales team members when requested.  

Key Responsibilities:

  • Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates.
  • Constantly gather, understand and apply the expanding knowledge of foods, beverages, technical equipment and inter-departmental    procedures to the sales and planning process with the client through the Director of Groups & Events.
  • Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
  • Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
  • Follow all directions and guidelines shared by the Director of  Groups & Events precisely asking questions to better understand any directions and guidelines which may be unclear.
  • Keep all colleagues abreast of all information from the client which maybe vital to timely response.
  • Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realising the importance of such in order to ensure anticipated results.
  • Assume responsibility for small groups as assigned by the Director of Groups & Events following all department sales and planning procedures precisely and at all times.
  • Handle all type of events under the supervision of Director of Groups & Events.



Technical Competencies:

  • Degree in hospitality management, marketing, public relations or relevant field is preferred
  • 3 years experience in a similar role
  • Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word) 
  • Micros Fidelio Opera and Sales & Catering
  • Negotiation skills
  • Selling skills 
  • Knowledge of food and menu preparation, service and presentation as well as pricing and cost strategies.

Individual Characteristics:                 

  • People Oriented
  • Passionate for European luxury
  • Entrepreneurial
  • Straightforward
  • Integer
  • Team player
  • Open to new ideas and visions
  • Flexible
  • Can do attitude at all times
  • Effective communication skills

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

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