Receptionist - Marie Stopes Ghana

Established in 2006, MSI Ghana is an affiliate of MSI Reproductive Choices and is one of the largest specialized Sexual and Reproductive Health (SRH) organisations in Ghana. MSI Ghana complements the Ministry of Health and Child Care in the provision of quality and affordable general health and SRH services in all regions of Ghana.

Job Description

MSI Ghana has vacancies for passion-driven, well-organised, client-oriented and energetic individuals with the below relevant qualification/s and experience in Accra. MSI Ghana’s goal is to meet the needs of the underserved and improve access to the use of Family Planning (FP) and other Sexual Reproductive Health (SRH) services.

At MSI Reproductive Choices we are unapologetically pro-choice. We believe that every woman has the right to make choices about her own body and her own future

Length of Contract: Permanent

The job holder monitors monthly client numbers and income generated, manages the front desk at the centre, assists with all administrative and financial responsibilities (record keeping and petty cash management), stock management and keeps centre records using the approved formats.

She/he also ensures that formal communications with the various health partners are properly documented and follows up on all clients’ complaints relating to any of the MSIG services, ensuring they are documented, and recommendations made.

Key Responsibilities

Partnership and Network Building

• Motivates team members to deliver high-quality service and results
• Team player, self-motivator and able to motivate others to achieve results
• Encourage a commitment to accommodating clients' special needs such as flexibility on working hours, strict privacy and confidentiality to generate demand for MSIG services.
• Have a public relations and promotional role with colleagues, GHS and the general public
• Collate and submit centre reports to the centre Manager timely
• Monitor monthly client numbers and income generated and in collaboration with the centre teams make appropriate recommendations to meet income-to-cost targets

Receptionist Duties

• Manage the front desk at the centre to promote and maintain a welcoming, friendly, professional and efficient atmosphere for all clients in the centre to ensure client satisfaction at all times
• Assist to provide counselling on core and non-core MSIG Clinical services at the centre
• Receive, receipt and bank all service income in the centre on daily basis
• Assist with all administrative and financial responsibilities (record keeping and petty cash management) in the centre
• Professionally manage and document client complaints in the centre
• Adequate inventory and stock management
• Keep records in the centre using the approved formats to ensure tidy medical records and registers
• Ensure that the Centre and its surroundings are kept tidy, neat and clean at all times
• Make proper use of available information systems in MSI to facilitate service delivery & trainings
• Assist the M/E officer with client statistics and data relating to clinical issues for analysis

Communication and Administration

• Ensure formal communications with the various health partners are properly documented
• Follow up on all clients complaints relating to any of the MSIG services and make recommendations

Required Skills or Experience

To succeed in this role, you must have:

• Must have at least diploma certificate or higher, a first degree will be an advantage
• At least 2 years post-graduation experience working in a similar role
• A commercial mindset to grow clinics and meet set targets
• Experience of working in a clinical environment
• A multi-skilled individual with excellent provider-client interaction skills
• Outstanding written and verbal communication skills
• Outstanding computer skills (Microsoft Word, excel, powerpoint)
• Work experience with Ghana Health Service and/or an INGO will be an advantage
• Articulate and analytical with good attention to detail
• Knowledge of health delivery system in Ghana
• Must have the requisite experience in customer relations to work with minimum supervision
• Sympathetic to women and men seeking Family Planning and Reproductive Health services
• Be able to work on own initiative and at longer periods
• Customer-focused with good interpersonal skills to engage with people at all levels –government, donor and community
• Passionate about maternal health
• Motivates team members to deliver high-quality service and results
• Self-motivator, team player and able to motivate others to achieve results