Underground Field Service Supervisor - Epiroc

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Underground Field Service Supervisor - Epiroc

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1. Patiently scroll down and read the job description below.

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While this role opens you to career growth opportunities within the PSD business, the purpose of this role is to support sales across Anglophone countries.

The role

  • People Management: Lead, motivate, develop, and support underground service contract & filed service team to deliver service excellence.
  • Compliance: Ensure all work practices are conducted in a safe manner in line with relevant legislative and Safety requirements.
  • Recording and Reporting: Ensure maintenance history for all Jobs and services and equipment is recorded, relevant records and reports are delivered to management.
  • Project Delivery: Contribute to the successful delivery of workshop projects, Overhauls taking responsibility as directed.
  • Take lead and Supervise Overhauls, Audit and Repair of all Epiroc underground equipment and Components repair/ rebuilt for both Workshop and Customer Sites.
  • To Supervise Field Service work, including scheduled services, machines assessment (RigScan) and breakdown repairs on all Epiroc Underground equipment
  • Ensure Efficient Maintenance of different underground fleet (Tooling and Equipment by Supervising and documenting Periodic Inspections).
  • To take responsibility for the safe storage and maintenance of the company's vehicles, workshop Tooling and General Equipment in your care.    



  • Ensure the preparation of monthly closings and reporting, in collaboration with the service operation Manager & Service admin.
  • Follow the guarantees, Service news & Safety campaign for all underground machines in your territory in collaboration with the technical support manager and service admin.
  • Propose and collaborate in the definition of maintenance contracts and the sale of service products in close connection with the Product
  • Support Manager & Service Operation Manager.  
  • Support for customers' technically & operators training if needed.
  • Doing backup of the supervisors on site if needed
  • Participating on the commissioning of the new machines


Competence, skills and experience

  • University degree in Engineering and/or Mechanical Engineering equivalent
  • Has experience on field service and workshop specially in mining sector.
  • Has experience on Epiroc equipment specially or equivalents.
  • Successful experience in leading and guiding a team of service team and technicians.
  • At least five years technical experience and site supervision
  • Experience in the underground mining 
  • Fluency in English


  • Excellent communication skills on all levels
  • Ability to build strong and effective working relationships with customers and colleagues.
  • Self-motivated
  • Having astute safety awareness and comply with safety regulations of company and customer sites



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