Information Technology Officer - Reputable International NGO

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Information Technology Officer - Reputable International NGO

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An International NGO in the WASH sector is seeking to engage an IT Officer in Tamale. Applicants MUST be based at the indicated location.

Department: Evidence and Analytics

Reports to: E&A Systems Manager

Start Date: 10th April 2023

Area(s) of operations: Across all business operational areas (including potential opportunities) 

Reporting line relationships:

  • Reports directly to the E&A Systems Manager 
  • Work closely with the E&A Team



General Job Description 


Under the direction of the E&A Systems Manager, the IT Officer plays a key role in general office Information Technology Systems.  He/she monitors and maintains the computer systems, internet, and networks.



  • Deals with hardware and software enquiries including diagnosing hardware and software faults and providing solutions.
  • Undertakes routine monitoring and maintenance of servers, networks, and staff & consultants’ computers and laptops.
  • Servicing and cleaning them regularly.
  • Installs and configures computer systems.
  • Conducts electrical safety checks and routine maintenance on computer equipment - office printer and photocopiers.
  • Provides onsite support.
  • Recovers data and ensures staff data are backed up regularly and provides updates to management where necessary.
  • Administers network and internet issues to allow the organization’s computers, printers/photocopiers/scanner assets to completely utilize available network services.
  • Monitoring the organization’s internet fiber to ensure adequate downward and upward speed on the internet, based on dedicated bandwidth from the service provider.
  • Provide monthly internet report updates to management on the internet speed & usage, unauthorized sites visited by staff, and other recommendations that will ensure adequate internet availability for the organization’s use.
  • Keep staff informed about issues related to internet connectivity emanating from the service provider.
  • Support the Operations and Procurement Manager in the procurement of IT hardware and software, and other equipment for office use.
  • Collaborate with the People & Culture team on staff IT training, new hires IT orientation, and computer setups.
  • Support with the management of Pingboard, dropbox, phone tree, and other IT software.
  • Assist with onboarding and offboarding procedures.
  • Innovate systems to improve People & Culture department record keeping.
  • Monthly reconciliation of MTN Ghana invoice with iDE Ghana staff time for payment process
  • Routine cleaning of office IT equipment such as laptops, Tablet phones, and printers
  • Any other assigned responsibilities



Required Skills or Experience

  • Diploma/bachelor’s degree in Computer Science, Computer Engineering, or ICT.
  • At least 3 years of proven experience in managing Information Technology Systems.
  • Must demonstrate exemplary work ethics.
  • A positive “can do” attitude with the ability to identify opportunities and overcome challenges.
  • Ability to work well with others and a demonstrable commitment to diversity and equal opportunities.
  • Responsive, team player and self-driven.
  • A willingness to learn.
  • Excellent problem-solving skills.
  • Ability to work under pressure while maintaining required performance standards.
  • Excellent communication and presentation skills.
  • Goal oriented.
  • Must be emotionally intelligent, responsive, and proactive.
  • Proficiency in Microsoft Excel, Word and PowerPoint and Salesforce.
  • Holds a valid driving license and the capability to ride a motorbike.

Work location: Tamale                           

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