Call Center Agent - Reputable Company

Roles and Responsibilities

• We are a leading multinational BPO company, operating in Ghana and currently recruiting for Call center agents to help us achieve our objectives.
• This is your chance to contribute, add value and work in an amazing company that really cares about its team members.
• Ensure that the assigned targets in accordance with SLA are met
• We are looking for 0-1 years’ experience in Technical Support Representatives who already have knowledge of Call Center operations.
• Ensure that the quality of the calls is in compliance with predefined parameters.
• Ensure adherence to established attendance schedules
• We provide a competitive salary and an opportunity for building a long-term stable career with us. 
• We will provide training for those with a positive attitude who are ready to upgrade themselves and develop new skills.

Required Skills or Experience

• 0-1 year of experience min ( Fresh graduates are encouraged to apply)
• Excellent English Level.
• Proactive, good communication skills and energetic.
• Ability to sit for long hours.

MINIMUM EXPERIENCE AND SKILLS

• Good communication skills
• Good interpersonal skills
• Strong team player who can manage multiple stakeholders
• Good communication skills and are comfortable with handling phone calls in a positive and professional manner.
• Strong relationship builder
• Strong attention to detail and deliver work that is of a high standard
• Fresher with above skills can be considered
• Attention to details
• Tech Savvy
• Service-oriented with excellent interpersonal skills.

WHAT WE OFFER

If you are successful after moving through our selection process we will give you the opportunity to join our world-class team. Where you will have access to the following:

• Good working environment with a first-class facility.
• Career growth and development.
• Attractive compensation package
• Medical benefits
• Great work culture
• In-depth training and guidance for the respective line of business
• Continuous opportunities for training and development (i.e., Leadership development; soft skills; financial)
• Career growth opportunities within the contact center
• Rewards and recognition (Awards) for meeting performance criteria set
• Opportunity to join an employer-centric organization
• Opportunity to join a global award-winning organization