Underground Drill Product Master - Sandvik

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining, and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes.

Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2022 the Group had approximately 40,000 employees and revenues of about 112 billion SEK in about 150 countries within continuing operations.

Responsibilities

• Provide on-site technical assistance to resolve issues.
• Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.

• Provide technical training to the service network on proper operation, maintenance and troubleshooting practices.
• Provide technical support to end users, operators, and service personnel in cases of complex technical issues.
• Provide relevant feedback to Technical Support Team and relevant Factory Product Engineering to enable improvements to the equipment or its operation.
• Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
• Review spare parts recommendations with Parts BLM organization
• Provide information on the accuracy of Machine Life Operating Costs (MLOC)
• Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.