Customer Service Engineer - Digistride LimitedIT Jobs In Ghana 2023
Jobs In Ghana 2023
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Roles and Responsibilities
- Using various strategies and tools to provide effective solutions to customers' concerns.
- Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
- Promptly following up on service requests and providing customer feedback.
- Monitoring equipment and machinery performance and developing preventative maintenance measures.
- Conducting quality assurance and safety checks on all equipment.
- Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
- Providing recommendations about new features and product improvements.
- Monitoring inventory and reordering materials when needed.
- Conducting research and attending workshops to remain abreast of industry developments.
- Writing reports and presenting findings to Managers and Supervisors on a regular basis.
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Required Skills or Experience
- An associate's degree in engineering or similar.
- A bachelor's degree in engineering is preferred.
- A relevant certificate or license is advantageous.
- A valid driver's license and willingness to travel.
- Excellent active listening and customer service skills.
- The ability to deal with multiple requests without being overwhelmed.
- The ability to remain professional under pressure.
- Superb work ethic and a growth mindset.
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- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.