Country Compliance Manager at Coca-Cola Beverages Africa

Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for an experienced Country Compliance Manager. This is a specialist and a manager role, with direct responsibility for managing an in-country compliance team, and which will interact extensively with Leadership at all levels throughout a country.

A Country Compliance Manager (CCM) must have sound knowledge of all operational processes, specifically manufacturing, as well as audit-related activities, to enable a well-informed and knowledgeable approach to an in-country managing, monitoring and execution role. And in-depth of knowledge of the controls within The Coca-Cola Company (TCCC) Risk & Control Matrix (RACM) and Control Self-Assessments (CSAs).

CCBA is the largest Coca-Cola bottler in Africa, accounting for 40% of all Coca-Cola volumes on the continent. CCBA has an extensive footprint in Africa, employing over 17 000 employees, and serving a combined population of over 300 million people across the continent.

The CCBA vision is to refresh Africa every day and make the continent a better place for all, growing success as a business and creating a better-shared future for our people, customers, consumers, communities, planet, and shareholders. We conduct ourselves with the utmost integrity for shared value and the greater good. We are a world-class, customer-orientated, socially and environmentally conscious fast-moving consumer goods (FMCG) company that is driven by engaged, motivated, and inspired employees.

The key purpose of the role is to:

• Manage the country’s operational compliance deliverables by providing sound leadership, direction, coordination, training and expert guidance to the country's compliance team
• Manage all operational, financial, and compliance audits and projects for the country
• Provide input to, and manage, the development and execution of the country’s annual governance calendar

Key Outputs and Accountabilities include, but are not limited to:

1. Country Compliance Leadership Role:

• Steer compliance operations to facilitate a more robust and proficient approach, reduce fraud and ensure control gaps are closed
• Maintain and grow the leadership role for all compliance-related activities in-country
• Partner with the CMT and MD on a daily basis or as required regarding compliance matters; provide recommendations at an operational level
• Update and inform country senior leadership on an ongoing basis of changes to operational risk and the associated mitigation steps
• Monitor and manage the implementation of country audit calendars; lead decisions on audits to be conducted by internal and/or external providers

2. Internal Controls and Reporting:

• Maintain standard operating practices (SOPs) in-country, and ensure alignment of compliance-related policies, controls and processes; provide input to the development of SOPs as required
• Manage country audit calendars and make decisions on internal and external providers for conducting audits
• Monitor and manage performance against each RACM and CSA control, review audit findings and monitor actions implemented to close out gaps and correct deviations identified
• Review, evaluate and optimize CSA tools, processes and reporting to drive efficiencies in assessing the effectiveness of controls
• Implement and monitor changes and new controls introduced, and ensure changes are embedded into the operations
• Assess the impact of changes and new controls of RACM and CSAs, to enable necessary adjustments to content and/or implementation processes
• Update and review RACM narratives cross-functionally to align these to business processes and RACM requirements
• Design RACM Control Self-Assessments (RSAs), using a risk-based methodology to test processes and assess compliance across the country
• Validate the testing methodology of internal controls with subject matter experts, to ensure alignment to business processes

3. Reporting:

• Review all reporting data and information provided by the country compliance team as part of the process for compiling packs, presentation decks and required documented data and information
• Draft Board presentations, country audit committee packs and other high level review/meeting documentation in a timely and efficient manner
• Draft Business Continuity Plans (BCP) and policy, carry out annual testing of routines and report on results of testing
• Provide recommendations to the Regional Compliance Manager (RCM) on control testing processes
• Report to the Country Audit Committee on country compliance-related matters
• Provide feedback to the RCM and CMT on the status of action plans and deadline dates of assessments and audits being conducted
• Report to the RCM and CMT on applicable governance matters through reports such as Audit Committee Packs, RACM and CSA testing results, Issues Mitigation Tracker
• Share in-country best practices with CCMs and RCM, for enhancing internal controls and compliance across the region
• Compile country quarterly RACM and CSA results
• Highlight key governance, control and process deficiencies to the country compliance team and agree timelines to close out deviations
• Continually review governance processes and recommend improvements to practices

4. Internal and External Audit:

• Review the applicability of country in-scope controls in collaboration with internal and external auditors, to ensure alignment to business processes
• Facilitate the review of country audit requests and the allocation of information requests to applicable process owners; guide auditors, Country Compliance Officers and the operations to ensure the smooth running of audits within the allocated time period
• Collate and submit requested information to internal and external auditors to assess compliance to internal controls
• Review, analyse and interpret key audit findings and associated action plans for the country to adequately mitigate the identified risk; investigate and escalate findings or issues as applicable
• Drive closure of audit findings to mitigate further risk to the in-country business
• Develop and ensure adherence to the country governance calendar and its fulfilment throughout the year
• Implement routines for controls and processes as per required procedures

5. Risk and Governance Capability Improvement:

• Provide input into the development of training content to improve internal control and governance capabilities across the country
• Coach and train country compliance team on any changes and updates to RACM, related policies, information gathering and report writing
• Promote and actively contribute to a knowledge-sharing culture within the country compliance team
• Engage with other CCMs in sharing of best practices

6. Relationship Management:

• Build and maintain collaborative relationships with multiple customers and stakeholders in-country; understand needs and operating contexts, and manage expectations
• Provide specialized support as the key point of contact to the country compliance and operational teams
• Communicate openly with the Compliance Community of Practice to share information
• Apply effective problem-solving methods to find workable solutions to issues
• Assist in external contractor/supplier selection for country audits as applicable
• Interact at all levels (internal and external) to resolve issues constructively
• Demonstrate an ability to handle conflict and to diffuse it effectively
• Use learning gained from team successes and issues, to enhance performance and relationships in the team

7. Team Leadership and Management

• Participate actively in the selection and appointment of Country Compliance Officers
• Set team and individual goals aligned with country priorities and requirements; support the team with successful delivery of goals
• Manage day-to-day staff activities
• Coach direct reports and manage/guide performance of the team
• Conduct PDR’s and IDP’s for each direct report
• Lead the team in alignment with company values and ethics, in and outside of the workplace
• Communicate with the team with a focus on good two-way communication
• Respect and find value in diversity
• Apply effective problem-solving methods to find workable solutions to issues
• Manage conflict constructively and make every effort to achieve solutions acceptable to all parties
• Use learning gained from team successes and issues, to enhance performance and relationships in the team

Qualifications and Experience:

Qualifications:

• BCom Honours or equivalent
• Associate General Accountant (AGA), Certified Internal Auditor (CIA), with relevant experience will be considered
• Additional diplomas such as Policy Framing, Control Framework Design, Forensics Investigation, will be considered an advantage
• Hands-on experience of SAP and/or Microsoft Dynamics essential
• Previous governance and control experience in a manufacturing environment is preferred
• Additional internal audit experience will be advantageous

Experience:

• Minimum 5+ years of operational financial experience
• People-manager skills essential