Collections Analyst - Vodafone Ghana

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Collections Analyst - Vodafone Ghana

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At Vodafone, we’re working hard to build a better future. A more connected, inclusive, and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drives us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


Role purpose: 

Responsible for managing and collecting all the outstanding accounts receivables from clients and customers. In addition, be responsible for other aspects of collections, resolving customer billing problems, and reducing the amount of accounts receivables.



Key accountabilities and decision ownership

  • Ensure compliance with dunning policies to curtail churn. 
  • Increase cash by collecting all current revenue and not more than 5% of aged debt should be more than 90 days
  • Contribute to curtailment of Bad debts through Faster & higher collections in 30-60 buckets and higher recoveries in 90+ buckets. 
  • Ensure that on a monthly basis, all customers in your base receive their bills and are set up on ebilling 
  • Meet retention targets through customer issue resolution. 
  • Ensure 100% of dispute resolution before the next billing cycle from the month raised
  • Adjustment & Reconciliation to be completed before the next bill cycle from the month raised 
  • Work with Account Managers to ensure that all terminated accounts are stopped from billing and adjustments passed
  • Ensure the dunning process is strictly followed and defaulters are disconnected on all synced platforms. 
  • Ensure accurate reporting of your collections 
  • Prompt logging of Payments made by customers 

Core competencies, knowledge, and experience:

  • Contribute to decisions on Collections in Vodafone Ghana and meet monthly collections target 
  • Prepare personal collections to forecast weekly based on allocated accounts for reporting 
  • Comply with all company rules and policies 
  • Perform other requests made by the line manager, 
  • Report all collections-related issues to the line manager and recommend improvements.
  • Visit customers for the purposes of mediation, negotiation, and debt collection Liaise with Sector Account Managers to ensure all customer grievances relating to collections are resolved or escalated where necessary 



Must have technical/professional qualifications:

  • Must have a bachelor’s degree minimum 
  • Knowledge in Accounting 
  • Public accounting or Private industry experience 
  • Prior revenue recognition experience is required 
  • A minimum of 2- 4 years of experience is required. 
  • Relevant experience includes Finance, Auditing or Revenue Recognition experience in a Telecoms Company.
  • Must have an understanding of financial statements and financial systems 
  • Ability to create accurate reports to meet internal reporting and analysis requirements 
  • Possess strong communication skills both verbal and written adaptable to all levels of management. 
  • Strong organizational skills and ability to prioritize workload. 
  • Possess a high degree of initiative, drive, confidence, and ability to enjoy a fast-paced work environment.
  • Professional, flexible, and team-oriented. 
  • Exposure to wireless and/or telecom industry desired 
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