Retail Shop Executive - AirtelTigo



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Retail Shop Executive - AirtelTigo





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1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Summary

  • The successful candidate will join our team as a retail executive in the Customer Experience department.
  • (S)He will report to the Retail shop manager and will interface with customers, ensuring that their service needs are identified and resolved to enhance customer experience.

Core Responsibilities

  • Working closely with Shop Manager to ensure uniformity of AirtelTigo Retail CEX guidelines.

People

  • Participate in all trainings and personal development exercises.
  • Engage in all team briefing and coaching programs to enhance service delivery in the shop.

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Process

  • Participate in all trainings and personal development exercises.
  • Engage in all team briefing and coaching programs to enhance service delivery in the shop.

Customers

  • Ensuring that all customer queries/complaints are resolved as per SLAs.
  • Ensure good ratings on T-NPS and CES.

Qualification Required & Experience

  • Bachelor’s degree from a recognized institution.
  • 2-3 years of experience in retail operations.

Core Competencies

  • Excellent knowledge in retail operations
  • Excellent analytical and problem-solving skills.
  • Excellent planning skills
  • Excellent interpersonal skills
  • Excellent and effective communication skills, both orally and in writing.
  • Culture Sensitivity

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Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

How to Apply

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Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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