Sales Support Officer - Firmus Advisory

Position Title: Sales Support Officer

Position Type: Full Time

Job Location: Accra – Ghana

Reports To: Country Manager

Job Purpose To coordinate and provide sales support to customers by working with Distributors.

Specific Responsibilities:

• Answers phone calls from Distributors and Customers and deals with problems as they arise
• Follow up with customers to make sure that they are satisfied with products and services
• Meets with Distributors for training support and to make sure that salespeople are doing their job correctly
• Provides any necessary market research data and reports
• Exerts attention to detail, as customers may have the same problems; reports the problems as necessary
• Arrange appointments with clients and distributors
• Responding to customers' emails, texts, and phone calls
• Updates all contact information of clients
• Deals with any customer complaints and resolves the issue as necessary
• Does any necessary administrative work including filing and presenting reports

Job Specifications

Minimum Requirements

• Bachelor’s Degree in Business Administration, Marketing, Economics and Social Sciences. A relevant professional qualification and or Master of Business Administration will be an added advantage
• Minimum of 5 years of relevant work experience in the retail and wholesale industry
• Work will involve frequent travels so candidate must be ready and able to travel sometimes on short notice.
• Proficiency in French is required and if any additional proficiency in 2 local languages will be added advantage
• Outstanding communication and presentation skills.
• Excellent analytical, reasoning and problem-solving skills
• Good computer skills, including proficiency in MS Office and critically Excel is a required criterion
• Results-oriented, strategic thinker and planner
• Must be Resident in Accra or Tema.
• Age requirement – not more than 35years of age.
• Ability to drive and must hold a valid Driving license
• Knowledge of the motorcycle and automobile industry will be an added advantage

Key Skills and Competencies

• Strong organizational and planning skills; and experience of project management
• Excellent interpersonal skills, including ability to undertake high-level representation.
• Excellent oral and written communication skills, including public speaking.
• Ability to work under pressure, independently and with limited supervision.
• Time Oriented, Basic Math Skills
• Consumer Relations, Crisis Management
• Reporting Skills, Administrative Skills, Attention to Detail