Firmus Advisory Sales / Marketing Jobs in Accra
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Position Title: Sales Support Officer
Position Type: Full Time
Job Location: Accra – Ghana
Reports To: Country Manager
Job Purpose To coordinate and provide sales support to customers by working with Distributors.
Specific Responsibilities:
- Answers phone calls from Distributors and Customers and deals with problems as they arise
- Follow up with customers to make sure that they are satisfied with products and services
- Meets with Distributors for training support and to make sure that salespeople are doing their job correctly
- Provides any necessary market research data and reports
- Exerts attention to detail, as customers may have the same problems; reports the problems as necessary
- Arrange appointments with clients and distributors
- Responding to customers' emails, texts, and phone calls
- Updates all contact information of clients
- Deals with any customer complaints and resolves the issue as necessary
- Does any necessary administrative work including filing and presenting reports
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Job Specifications
Minimum Requirements
- Bachelor’s Degree in Business Administration, Marketing, Economics and Social Sciences. A relevant professional qualification and or Master of Business Administration will be an added advantage
- Minimum of 5 years of relevant work experience in the retail and wholesale industry
- Work will involve frequent travels so candidate must be ready and able to travel sometimes on short notice.
- Proficiency in French is required and if any additional proficiency in 2 local languages will be added advantage
- Outstanding communication and presentation skills.
- Excellent analytical, reasoning and problem-solving skills
- Good computer skills, including proficiency in MS Office and critically Excel is a required criterion
- Results-oriented, strategic thinker and planner
- Must be Resident in Accra or Tema.
- Age requirement – not more than 35years of age.
- Ability to drive and must hold a valid Driving license
- Knowledge of the motorcycle and automobile industry will be an added advantage
Key Skills and Competencies
- Strong organizational and planning skills; and experience of project management
- Excellent interpersonal skills, including ability to undertake high-level representation.
- Excellent oral and written communication skills, including public speaking.
- Ability to work under pressure, independently and with limited supervision.
- Time Oriented, Basic Math Skills
- Consumer Relations, Crisis Management
- Reporting Skills, Administrative Skills, Attention to Detail
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