Internal Sales Representative - Electrofax Engineering Services



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Electrofax Engineering Services Sales / Marketing Jobs In Accra






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Job Summary

  • Perform a wide variety of duties specific to handling sales calls with customers and vendors.
  • Pay close attention to detail.
  • Deal with customers effectively.
  • Work harmoniously with other employees, giving the assistance necessary to satisfy customer’s needs.

Work Performed

  • Respond to incoming sales calls in a courteous and timely manner.
  • (This is top priority).
  • Maintain a record of phone conversations.
  • Process customer orders, advising on product application, availability, correct part, catalogue or issue number, shipping charges and price.
  • Route all paperwork to proper departments.
  • Contact vendors to determine product availability, application, price, shipping dates, and delivery charges.
  • Follow inventory control procedures as instructed.
  • Confer with the office, service centre, and management staff on issues related to customer service.
  • Assist with physical inventory counts as directed by the supervisor.
  • Maintain purchase order records for incoming items.
  • Promote a professional company image through prompt, thorough and courteous customer service.
  • Track all quotations to ensure timely follow-up on customer enquiries.
  • Attend company or vendor/manufacturer-sponsored training seminars to improve product knowledge and/or job skills.
  • Update vendors/manufacturer’s pricing records as advised.
  • Keep the work area neat and clean as directed by the supervisor.
  • Perform any other duties as assigned.

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Qualification Required & Experience

  • HND/BSc.
  • Experience in sales and/or purchasing and customer service as well as basic knowledge of electrical apparatus are desirable.

Special Skills

  • Professional telephone manners.
  • Ability to function in a busy, stressful office atmosphere.

Location: Accra

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Disclaimer

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  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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