Markets and Customer Research Intelligence Officer - Advans Ghana



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.

Advans Ghana Savings and Loans Sales / Marketing Jobs in Accra


1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Advans is a leading microfinance group established in 2005. Advans' mission is to respond to the need for financial services of small businesses and other populations who have ill-adapted, limited or no access to formal financial services. The Advans Group currently spans nine countries: Cambodia, Cameroon, Ghana, the Democratic Republic of Congo, Côte d’Ivoire, Pakistan, Nigeria, Tunisia and Myanmar. As at end October 2019, the group served more than 1,000,000 clients and employed more than 7,300 staff.

Headquartered in Luxembourg with support services in Paris, the group’s shareholders are EIB, KfW, FMO, CDC Group plc, FISEA (AFD Group) and IFC. Advans Ghana, subsidiary of the international microfinance group Advans, started its activities in 2008. The institution offers a full range of adapted financial products and services to micro, small and medium sized enterprises in Ghana. The institution serves more than 64,000 clients through a network of 20 points of sale and over 650 employees.

Job Description

Are you looking for a new challenge in a dynamic and multicultural environment? Do you have a proven experience in this field? Do you want to contribute to a committed group, seeking to have a positive and sustainable impact? Advans Ghana, a leading MFI, has the position you are looking for.


ADVERTISEMENT - CONTINUE READING BELOW


The position is a permanent role and is based in Accra.

What will your role be?

Reporting to the Head, of Marketing and Customer Impact, the Markets and Customer Intelligence Officer will be responsible for interpreting data, formulating reports and making recommendations based upon research findings. Tracks own and competitive brand imagery and marketplace performance and steward results to the marketing team and Management.

This position is responsible for designing, conducting, and managing market research studies regarding Advans Ghana’s existing and proposed products and services as well as analysing market trends, consumer preferences, and market opportunities.

RESPONSIBILITIES

Market Intelligence Gathering

  • Conducts analysis as required to address ad hoc business questions and issues. In addition, the Markets and Customer Intelligence Officer will assist with analytics and primary research studies with consumers and customers.
  • Assist in identifying key opportunities to build brand awareness, expand markets, drive sales, and introduce technological innovations that are aligned with customers’ needs.
  • Analyze and assess present and future needs, trends, challenges, and opportunities related to the Customers and Marketing Unit as well as the Sales & Distribution Unit
  • Use data from information systems to support the development of marketing plans and evaluate the success of marketing and Commercial efforts
  • Assist Marketing with communicating with end users, focus groups, industry leaders to understand and document the business objectives
  • Conducting in-depth data analyses using traditional and advanced methods and supporting the Reporting and Data Analysis team in analyzing the internal data. 
  • Developing reports and making presentations when necessary.

Business and Strategy Development

  • Utilize strategic marketing processes to provide market segmentation analysis, consumer insights and needs assessment.

Marketing Support

  • Participate in some aspects of marketing communications (i.e., collateral, sales sheets, trade shows, etc.) working internally to determine needs and externally with the agency to develop strategy and supporting products.
  • Building and maintaining customer pipeline to assist with sales direction and business development
  • Works collaboratively across the organization to obtain the data necessary for marketplace analysis and reporting.


ADVERTISEMENT - CONTINUE READING BELOW


Other Duties

Any other duty as may be assigned by the head of the department

Challenges

  • Will be handling multiple projects simultaneously from time to time and dealing with multiple partners and Agencies.
  • May be working on weekends and off working hours and sometimes travel outside Accra for days on official duties

Required Skills or Experience

  • Minimum of a bachelor’s degree or equivalent in marketing and or Business.
  • 2-4 years of experience working with Sales, marketing operations, and product marketing within the financial industry.
  • Good understanding of microfinance and or Savings and Loans establishment and knowledge of a variety of different research methods.
  • Proficiency in the use of the general Microsoft Office suite is important. Familiarity with branding, marketing and communication theories and concept. Media relations familiarity. 
  • Strong writing skills.


ADVERTISEMENT - CONTINUE BELOW TO APPLY




FIND CURRENT JOBS IN GHANA 2025 TODAY

JOB OPPORTUNITIES IN GHANA AND SOUTH AFRICA


Discover the latest job vacancies in Ghana and South Africa across top industries including finance, healthcare, IT, logistics, customer support, and remote work. Whether you're based in Accra, Johannesburg, Cape Town, or Kumasi, find trusted career listings, CV building resources, and cover letter writing tips to help you get hired faster. Our job board features opportunities in government, NGOs, internships, graduate programs, and international companies hiring in Africa.

EXPLORE REMOTE JOBS, ONLINE WORKS, AND FREELANCE OPPORTUNITIES

Work from anywhere with flexible remote jobs and freelance projects in tech, content writing, customer service, design, data entry, and virtual assistance. Whether you're in Ghana, South Africa, or abroad, start earning online with global companies hiring remote workers. Access guides for setting up your freelance profile, optimizing your CV for remote roles, and tips to get hired on platforms like Upwork, Fiverr, and Freelancer. Perfect for students, stay-at-home parents, and professionals looking to work from home. Discover online job opportunities that fit your skills and schedule — start your remote career today.

Receive daily job alerts, explore career development advice, and access tools that support job seekers, recruiters, and professionals at all stages of their careers.

BEST PERSONAL LOAN AND SALARY MANAGEMENT TIPS FOR PROFESSIONALS

Manage your salary wisely. From budgeting and savings to online loans, mobile money comparisons, tax filing, and personal insurance — get the financial knowledge you need to succeed in your new role. Our expert tips help job seekers and professionals across the world take control of their money and plan ahead.

🔗 Visit our Personal Finance Hub for career-driven financial advice.

TOP CAREER ARTICLES FROM EXPERTS