IT Application Support - Vodafone Ghana



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Role Purpose

Description

Responsible for the delivery of a highly available service underpinned by proactive monitoring leveraging tools such as Nagios, OEM and End-User Experience tools.

Also responsible for support, maintenance, configuration and administration of business support systems across the Enterprise.

Job Responsibility

  • Responsible for the BSS monitoring tools (work with system owners to setup various system parameters for monitoring)
  • Responsible for monitoring all BSS solution's performance and total health to ensure maximum availability.
  • Ensure services are available as defined by SLA.
  • To provide expertise and strategic guidance.
  • Work proactively and smart to avoid service interruptions, however, where interruptions occur, work assiduously to ensure services are resolved within SLA.
  • Drive a cultural change towards innovation, speedy solutions and operations in line with Agile and DevOps.
  • Provide the required support when required to other system owners and project teams to help them achieve their targets.
  • Make recommendations for upgrades to existing applications and/or for the purchase of new or replacement applications.
  • Manage all assigned systems end-to-end and ensure alerts, licenses, certificates and other dependencies are managed with the right stakeholders on time to avert avoidable service interruptions.
  • Work with architects and infrastructure teams to ensure applications run on optimized platforms and escalate on time to avert service impacts to customers.
  • Ensure a DR is set up for all assigned systems and ensure DR tests are conducted twice in a year to ensure systems are tested and ready to failover.
  • Ensure documentation is received for any new systems handed over. Work with developers and BAs to put together documentation for the assigned systems you are currently working on.
  • Responsible for keeping documentation updated at least once a year and after every upgrade or patching.

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Core Competencies and Knowledge

  • Very customer focused
  • Innovation-driven
  • Self-Starter
  • Minimum Supervision
  • Minimum of 3 years experience in IT and related roles especially in Operations.
  • Understanding of Monitoring Tools and Operations
  • Alignment on monitoring tools evolution, roadmaps and new technology advances
  • Good interpersonal skills
  • Good communication skills
  • Good stakeholder management skills
  • Analytical, with troubleshooting and problem-solving skills
  • Team player
  • Must be able to delegate when appropriate
  • Coach to have a backup during the absence

 

Must-Have Technical/Professional Qualifications

  • Degree or minimum HND or equivalent qualification in Computer Science/Computer Engineering or related discipline /experience.
  • Must have Application Support experience and strong problem-solving abilities.
  • Good interpersonal and stakeholder management skills.
  • Project management capability
  • Good understanding of monitoring technologies and IT solutions generally
  • Experience in some of the following technologies:
    • OS Layer: Unix / Linux / Windows /Android / iOS
    • Transport Layer: TCP/IP Protocols
    • Database: Oracle/ SQL
    • Middleware: Oracle Fusion and others
    • Application level: Java / XML/ Corba / IIS / Apache Tomcat

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How to Apply

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Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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