Head of Telemarketing Contact Center - Nova Vector Limited



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Nova Vector Limited Customer Service Jobs In Accra






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JOB DESCRIPTION:

  • The Head of Contact Center Operations oversees the performance of all the Contact Center Operators.
  • They provide leadership, coaching and support to their team, and develop plans to achieve the call center targets.
  • They will be responsible for managing rosters, training staff, allocating duties, hiring and firing staff and handling problems or queries that require a higher level of authority.
  • They will also review employee performance and report progress to Management.
  • The Head of Contact Center Operations is;
    • Expected to develop strategies to increase the overall productivity of the Contact Centre functionality.
    • Expected to manage the activities of Contact Center teams on a daily basis and assess performance.
    • Expected to provide training for Contact Center Operators to ensure good performance.
    • Expected to ensure the full application of Call Centre regulations and policies.
    • Expected to keep a daily dashboard on indicators and statistics.

Qualification Required & Experience

  • Must obtain a tertiary degree in Business Administration and at least 3 years of experience as a Call Operations Manager.

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KEY ATTRIBUTES

  • Must be able to work under pressure.
  • Must be able to meet deadlines and respond quickly to queries.
  • Must be able and willing to work longer hours.

Location: Accra

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How to Apply

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