Local Program Coordinator - Max Foundation

The Program Coordinator (PC) will coordinate the day-to-day operations of the local program and logistics requirements. They will work directly with cancer patients and healthcare professionals including physicians, nurses, and pharmacists on a daily basis, to ensure that patients have access to medication, care, and support. The PC will support partners by facilitating the importation and distribution of products in the country.

The PC will also act in a supportive role toward the patient organization in the country by providing mentorship and assisting with advocacy activities.

Responsibilities:

• Facilitate the day-to-day operations and administration of the support programs, based on program guidelines
• Provide guidance to patients throughout the application process, including with the completion of required documents
• Report all patient adverse events within 24 hours in accordance with program guidelines, including all source documents
• Accurately update and maintain database records on a timely basis
• Support senior team in preparing reports and tracking progress
• Maintain professional communications (including face-to-face) with patients, healthcare professionals, and the key stakeholders in ensuring smooth implementation of the support programs
• Support the clinic to facilitate the importation and clearing of donated products.
• Provide emotional support, resource referrals, and basic disease information to patients
• Handle requests tactfully by getting feedback, identifying problems, and applying solutions

Qualifications:

• Diploma required, Bachelor’s degree preferred in Social Work, Public Health, Nursing or a related field
• Minimum one year of working experience in a healthcare-related field; experience in the management of medicines or supply chain a plus
• Comfortable and proficient in using computer and phone as primary tools for the job and able to work well independently
• Communicate clearly with patients, healthcare professionals and involved stakeholders at all levels
• Fluency in English required, other language skills a plus
• Well-versed with Microsoft Office including Word, Excel and PowerPoint
• Strong organizational skills; detail-oriented in documentation and reporting
• Responsible for independent and timely execution of duties
• Possess own transportation
• Willing to work on weekends to support patients, as needed

Skills and Attributes:

• Passionate about our mission and working with cancer patients and the healthcare community
• Strong attention to detail and a high standard for quality work products
• Passion for superior customer service and flexibility to ensure customer satisfaction
• Comfort working in a fast-paced and high-workload environment
• Ability to respond to emails in a timely manner
• Mission-driven, enthusiastic, dependable, positive, self-starting

Compensation: We offer compensation commensurate with experience. No relocation provided.