Internal Communications Specialist - AirtelTigo

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AirtelTigo is a solid, dynamic and innovative brand, providing a wide range of telecommunications services, including mobile voice, data mobile financial services and business connectivity solutions. Launched in November 2017, from a merger between erstwhile Airtel and Tigo, AirtelTigo is the second-largest Mobile Network Operator in Ghana.

Internal Communications Specialist


  • The successful candidate will join our team as a Specialist for Internal Communication in the Human Resource Department.
  • He will report to the HR Business Partner (Non-Commercial Function) and will be responsible for developing an understanding of the company’s goals and values and building commitment to success.
  • He will advise on effective internal communications and leadership in managing internal change communications by working with appropriate teams.
  • The successful candidate will also be responsible for developing and implementing strategies to increase employee awareness, managing internal communication channels, and keeping employees informed and engaged.



Key Responsibilities

  • Develop and implement on an ongoing basis, a companywide internal & change communications strategy that meets organizational objectives and aligns with the overall business strategy.
  • Develop an understanding of the company’s goals and values, among employees and build commitment to success.
  • Gather and disseminate timely information to employees.
  • Liaise with the Brand and Marketing Communications team to ensure the delivery of 360-degree Integrated Communications that resonates, informs, and empowers employees to be brand ambassadors
  • Measure the effectiveness of internal communications messages and channels on an ongoing basis and make recommendations to review and amend the strategy as appropriate.
  • Manage and monitor the Internal Communications program so that internal stakeholders are informed of organizational news, issues and direction and have mechanisms for providing feedback to management.
  • Manage internal communications channels and content. Introduce new channels to engage and inform the ongoing process of keeping employees up to date.
  • Oversee the production of in-house newsletters and publications, emails, fliers, or memos.
  • Play a key role in internal employee events, working with cross-functional teams
  • Devise strategies and produce content to help align the organization's goals with the engagement of members or employees.
  • Administer and ensure job satisfaction among employees by administering surveys and polls.
  • Arrange dynamic team-building activities that engage employees together and bolster their work performance.

Required Qualification and Experience

  • First degree in Human Resources, Communications, Public Relations, Journalism, Social Sciences, or any other related field
  • A member of an HR or Communications professional body will be an added advantage
  • Minimum of three (3) years experience in a similar role or in corporate communications, public relations, etc.
  • An extensive network with media practitioners and journalists will be an advantage


  • To put the communication strategy into practice.
  • Excellent writing and presentation skills.
  • Good writer, and excellent content creator for internal newsletters and e-mail communications.
  • Excellent presentation skills.



Skills critical to the role:

  • Analytical thinker who can recognize trends and opportunities.
  • In-depth knowledge and experience in the use of various internal & external communication channels.
  • Experience in developing and executing communication strategies and briefing materials.
  • Experience in managing digital/social media channels
  • High level of self-motivation
  • Attention to details
  • Superior negotiating and influencing skills.
  • Strong written and oral communication skills.
  • Strong editorial skills and copywriting
  • Proven ability to work independently and as part of a team.
  • Excellent interpersonal skills
  • Problem-solving skills
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