MTN Telecommunication Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
The Senior Analyst at MTN Ghana is responsible for a portfolio of technologies that supports Revenue Assurance and Fraud Management objectives to improve profitability, including:
- Supporting the Evaluation and selection of new technologies that are required to meet Revenue Assurance and Fraud Management user needs
- Design of new controls within the technology portfolio to meet changing needs of the organization
- Oversight/management of the technology development and configuration process, ensuring timeliness, cost effectiveness and integrity
- Input to the technology product roadmaps, ensuring future needs are understood and adequately planned for.
- Alignment of the RAFM technology environment to prescribed technology best practices and standards.
Key Tasks:
Strategic Planning
- Provide input into the operational planning (2-3 years) for the Revenue Assurance and Fraud Management team, identifying ways to design systems and processes in order to prevent revenue leakage and minimize risk to the organisation.
- Contribute towards continuous improvement and innovation at technical and supporting procedural levels.
- Provide subject matter expertise, insights and advisory support into the product, technology and proposition roadmaps to ensure revenue protection and fraud management considerations are embedded into decision making.
- Evaluation of control development and maintenance costs compared to the relative risks being mitigated. This in turn has to be compiled into a budget (OPEX, CAPEX) for implementation purposes.
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Revenue Assurance Research and Development
- Support research on international best practices of Revenue Assurance and Fraud Management including research on the impact of the technology changes on the various systems.
- Research Revenue Assurance and Fraud Management trends in the mobile industry and IP environments.
- Provide input for Revenue Assurance and Fraud Management system tools development.
- Appreciation of control performance and relevance of controls and current RA practises.
- Ensure that the reference library for business rules/pricing rules is up to date to effectively re-perform process execution integrity.
- Ensure that the call scenario reference library is continuously updated and reviewed for relevance and completeness.
Technology Roadmap Ownership
- Understand and appreciate Revenue Assurance and Fraud Management business requirements in relation to technology support needed.
- Ensure current and in-depth knowledge of the Revenue Assurance, Fraud Management and related technology industries, in relation to vendor capabilities, trends and future needs.
Qualification Required & Experience
- A Degree in Finance/ Commerce /Accounting
- CISA/CISM qualification.
- Project Management Qualification (Prince, PMBOK) a plus.
Experience
- At least 5 years of experience in the technology industry
- Experience working in a cross-functional business environment.
- A good appreciation of telecommunications technology and supporting processes
Professional/Technical competencies:
- Professional/Technical competencies:
- Knowledge in telecom fraud types and methods of detection, correction and prevention.
- Knowledge in telecom billing and credit management.
- Understanding of telecom OSS and BSS infrastructure.
- Knowledge in system audit, business continuity, system resiliency, system support and release management principles and processes.
- Knowledge in project management methodologies including initiating, executing, controlling and closing projects.
- Understanding of the Capability Maturity Model Integration (CMMI) framework
- Advanced skills in Microsoft applications (including Excel, PowerPoint, Word, Project, Visio and Access)
- Information Extraction Techniques
- Project and Change Management – Change Management and Assurance
- Finance and Accounting – Financial Accounting
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Skills/ Physical Competencies:
- Manages self and team performance, good conflict management, takes and manages accountability
- Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
- Interpersonal Skills – Leadership, customer centricity, collaboration and coaches & develops direct reports
- Personal Skills – Trustworthy, integrity and ethical in dealings
- Operating Skills – Ability to focus on priorities and plans, manages and monitor work effectively
- Organizational Positioning Skills – Good written and verbal communication, presentation skills commitment to the organization
NB: The Incumbent must maintain strict confidentiality always.
Location: Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
The Senior Analyst at MTN Ghana is responsible for a portfolio of technologies that supports Revenue Assurance and Fraud Management objectives to improve profitability, including:
- Supporting the Evaluation and selection of new technologies that are required to meet Revenue Assurance and Fraud Management user needs
- Design of new controls within the technology portfolio to meet changing needs of the organization
- Oversight/management of the technology development and configuration process, ensuring timeliness, cost effectiveness and integrity
- Input to the technology product roadmaps, ensuring future needs are understood and adequately planned for.
- Alignment of the RAFM technology environment to prescribed technology best practices and standards.
Key Tasks:
Strategic Planning
- Provide input into the operational planning (2-3 years) for the Revenue Assurance and Fraud Management team, identifying ways to design systems and processes in order to prevent revenue leakage and minimize risk to the organisation.
- Contribute towards continuous improvement and innovation at technical and supporting procedural levels.
- Provide subject matter expertise, insights and advisory support into the product, technology and proposition roadmaps to ensure revenue protection and fraud management considerations are embedded into decision making.
- Evaluation of control development and maintenance costs compared to the relative risks being mitigated. This in turn has to be compiled into a budget (OPEX, CAPEX) for implementation purposes.
ADVERTISEMENT - CONTINUE READING BELOW
Revenue Assurance Research and Development
- Support research on international best practices of Revenue Assurance and Fraud Management including research on the impact of the technology changes on the various systems.
- Research Revenue Assurance and Fraud Management trends in the mobile industry and IP environments.
- Provide input for Revenue Assurance and Fraud Management system tools development.
- Appreciation of control performance and relevance of controls and current RA practises.
- Ensure that the reference library for business rules/pricing rules is up to date to effectively re-perform process execution integrity.
- Ensure that the call scenario reference library is continuously updated and reviewed for relevance and completeness.
Technology Roadmap Ownership
- Understand and appreciate Revenue Assurance and Fraud Management business requirements in relation to technology support needed.
- Ensure current and in-depth knowledge of the Revenue Assurance, Fraud Management and related technology industries, in relation to vendor capabilities, trends and future needs.
Qualification Required & Experience
- A Degree in Finance/ Commerce /Accounting
- CISA/CISM qualification.
- Project Management Qualification (Prince, PMBOK) a plus.
Experience
- At least 5 years of experience in the technology industry
- Experience working in a cross-functional business environment.
- A good appreciation of telecommunications technology and supporting processes
Professional/Technical competencies:
- Professional/Technical competencies:
- Knowledge in telecom fraud types and methods of detection, correction and prevention.
- Knowledge in telecom billing and credit management.
- Understanding of telecom OSS and BSS infrastructure.
- Knowledge in system audit, business continuity, system resiliency, system support and release management principles and processes.
- Knowledge in project management methodologies including initiating, executing, controlling and closing projects.
- Understanding of the Capability Maturity Model Integration (CMMI) framework
- Advanced skills in Microsoft applications (including Excel, PowerPoint, Word, Project, Visio and Access)
- Information Extraction Techniques
- Project and Change Management – Change Management and Assurance
- Finance and Accounting – Financial Accounting
ADVERTISEMENT - CONTINUE READING BELOW
Skills/ Physical Competencies:
- Manages self and team performance, good conflict management, takes and manages accountability
- Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
- Interpersonal Skills – Leadership, customer centricity, collaboration and coaches & develops direct reports
- Personal Skills – Trustworthy, integrity and ethical in dealings
- Operating Skills – Ability to focus on priorities and plans, manages and monitor work effectively
- Organizational Positioning Skills – Good written and verbal communication, presentation skills commitment to the organization
NB: The Incumbent must maintain strict confidentiality always.
Location: Accra
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