Supervisory Contractor, Enterprise Portfolio & Decision Support - MTN Ghana

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The Supervisory Contractor, Enterprise Portfolio & Decision Support at MTN Ghana is to support in analysing data and financial trends that contribute to driving data-driven initiatives to reduce churn and improve revenue and NPS across the enterprise product segments.

Job Context

  • Technology and Platform business
  • Multi-regulation and multifaceted stakeholder management
  • Public Listed Organization
  • Environmental, Social and Governance prioritized
  • Regionalization structure implication
  • Performance-driven environment
  • Development of a sophisticated client base
  • Diverse cultural environment
  • Extended workforce management



Job Role

  • Assist in analysing Enterprise Business database per segment
  • Assist in coordinating analytics projects to extract, manage, and analyse customer data from multiple applications.
  • Assist in analysing and optimising product performance per portfolio
  • Assist in ensuring proper portfolio management and product lifecycle management is adhered to.
  • Assist in developing and managing reporting templates that enable the business unit to track performance against budgets for all products to ensure compliance on a daily, weekly, and monthly basis.
  • Assist in the impact assessment of market trends, competitor activity and business solution strategy on quality of customer acquisition and profitability performance (including the impact of marketing propositions/plans).
  • Prepare and share daily, weekly, and monthly performance reports against forecast on revenue and gross adds projections for the Business with key stakeholders.
  • Undertake analysis of data and market intelligence to advise management about key issues for strategy development to achieve wallet penetration targets.
  • Prepare status reports on product performance on continuous bases to guide management decision-making on driving profitability growth of the business
  • Assist in the management of enterprise profitability KPIs by driving performance toward the sale of products with higher profitability
  • Assist in impact assessment of market trends, competitor activity and MTN Business solution strategy on loyalty and customer retention.
  • Undertake post-launch analysis of products and provide key insights to enhance decision-making on products within the enterprise business unit
  • Track churn to ensure the set KPI is achieved within the business unit along all product lines.
  • Provide key support in the design and implementation of churn management initiatives to ensure desired results are achieved.

Qualification Required & Experience


  • Minimum of a University Degree in Computer Science, Information systems, Computer / Electrical / Telecommunications Engineering, Marketing or related degree


  • Minimum of 2 years’ proven relevant experience in a similar role.

Knowledge & Technical Competencies:

  • Knowledge of data analytics
  • Knowledge and experience in data reporting/visualization tools (Power BI, Tableau, etc)
  • Knowledge and experience in data analytic tools (SQL, Python, SAS)
  • Data mining and modelling
  • Data visualization and reporting
  • Advance excel with excellent modelling skills.
  • In-depth knowledge of the market and industry
  • Understanding of technology and services
  • Knowledge of standard office practices and procedures
  • Strong knowledge in Management of Customers
  • Cloud and digital services
  • Microsoft Office Suite



Behavioural Competencies:

  • Leads self, good conflict management, takes and manages accountability
  • Innovative, Takes initiative, result oriented and develops self consistently
  • Trustworthy, integrity and ethical in dealings
  • Ability to focus on priorities and plans.
  • Good written and verbal communication, presentation skills, and commitment to the organization
  • Global thinker, Analytical thinking and problem-solving abilities.
  • Be able to maintain confidentiality

Must live the MTN Values of

  • Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

  • Complete Candor, Complete Accountability, Active Collaboration & Get it done.

Location: Accra

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