Engineer, Network Systems Support - MTN Ghana

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The Network Systems Support Engineer at MTN Ghana is to ensure that the Managed Service Provider’s NMC duties are performed per Service Level Agreements and Key Performance Indicators (SLA/KPI’s) in line with MTN Ghana business objectives. This role will also be responsible for monitoring and coordinating all network-related changes by ensuring implementation is in accordance with change control procedures, with minimum customer impact, towards achieving the desired results of the changes.

Job Context

  • Technology and Platform business
  • Multi-regulation and multifaceted stakeholder management
  • Public Listed Organization
  • Environmental, social and governance prioritized
  • Partnerships at the core of business practices
  • Managed Services organisation and regional Structure implication
  • MTN Group approved Telecommunication/ICT Network Standards and Practices
  • Global technology trends and advancements
  • Diverse Cultural environment
  • Agile way of work



Job Role

  • Ensure that the Vendor provides and documents Root Cause Analysis (RCA) report on time and shared with relevant stakeholders and follows up on recommendations in the report.
  • To confirm data integrity and ensure all reports by the Managed service partner is accurate to inform decision making
  • Monitor and ensure planned work are logged with all relevant data and planned tests are conducted after every work order per standards.
  • Correlate network changes and impact on user departments
  • Engage with internal/external team on upcoming planned activities.
  • Issue agenda and minutes for Change Control Board meetings.
  • Ensure approval for implementation is communicated to requester and monitor for compliance with change management policy.
  • Escalation of problems associated with Request for Change (RFC) to line manager and identified stakeholders
  • Maintain Change management policy
  • Consult with Internal Audit and forensic division for regular internal and external Audits
  • Escalate serious and long outstanding faults to the Manager, Network Change Control board & NMC
  • To generate/develop periodic and adhoc reports per timelines agreed on with Line Manager

Qualification Required & Experience


  • Minimum of a University degree in Computer Science / Computer Engineering/ Telecom Engineering, Electrical / Electronic Engineering, and related specializations


  • Minimum of 3 years work experience in relevant Information Technology or Telecommunication environment.


  • Fundamental Knowledge in Telecoms (PS/CS Core, RAN, Transmission, etc)
  • Sound knowledge in database administration
  • Good command of Linux/UNIX system administration
  • Sound knowledge of operating system support (OSS) preferably Ericsson & Huawei
  • Good knowledge of scripting and platform integration


Skills/Physical competencies:

  • Ability to manage own time and workload and juggle conflicting priorities
  • Demonstrate evidence of influencing and negotiating skills
  • Professional approach with a can do attitude
  • Courage Skills- Manages self and supervise managed services providers performance, good conflict management, takes and manages accountability
  • Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
  • Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
  • Personal Skills -Trustworthy, integrity and ethical in dealings
  • Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
  • Organisational Positioning Skills – Good written and verbal communication, commitment to the organization
  • Global thinker, Analytical thinking, and problem-solving abilities.



Must live the MTN Values of

  • Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

  • Complete Candor, Complete Accountability, Active Collaboration & Get it done.

Location: Accra

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