Jobs In Accra 2022
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The role holder will be responsible for managing the Roaming, ILD & Messaging portfolio for Vodafone Ghana and all engagements with roaming partners, messaging partners, VCS (Vodafone Carrier Service) VRS (Vodafone Roaming Service, VMH (Vodafone Messaging HUB), a local and international carrier and aggregators to drive the commercial performance of the portfolio.
Accountability includes – margin ownership and margin optimization, customer acquisition and onboarding, revenue and traffic growth, product development, service delivery, service assurance, revenue assurance, end customer experience, collection and receivables management.
Messaging, Roaming & ILD Portfolio Management
- End to End Accountability for growth and profitability of messaging, roaming and international long-distance services
- Design and implement a strategy to increase roaming footprint.
- Manage and routinely review costs to carry and proactively ensure the eradication of negative margins across all product lines.
- Single point of contact for Vodafone Ghana in relation to Vodafone Carrier Services and Vodafone Messaging Hub
- Lead and work with CVM & EVM to ensure revenue optimization and growth of roaming and ILD services
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- Lead all commercial discussions and negotiations with aggregators, carriers and B2B in relation to local and international messaging
- Working with RA & Technology to minimise revenue leakages and ensure corrective action at taken as and when due for all roaming, ILD and messaging issues
- Develop segment-specific roaming proposition and campaign to drive adoption and grow revenue
- Work with Marketing Communication to develop appropriate marcoms strategy for roaming and ILD
- Regularly review customer journey and enhance operational processes with a view to improving customer experience and satisfaction in relation to roaming and ILD
- Ownership of roaming coverage expansion, working with VRS
- Own the management and execution of all changes on Vodafone network as required by partners and VRS
- Establish and maintain strong business relationships with international carriers, local operators, aggregators, SMS hubs and resellers to grow and strengthen our bilateral route connectivity and clientele
- Carry out all necessary studies, analyses and cost calculations with the aim of minimizing the cost of international products and services to improve margin
- Leverage on Roaming footprint and International foothold in attracting and growing Mid to High Value Segments
Trade and team information dissemination and Training
- Conduct teams training needs analysis
- Lead content development and delivery of skill enhancement programs to enhance professionalism of the enterprise sales team
- Effective interpretation and cascade of all value propositions and products to the team
Effective Competitor analysis and Intelligence
- Provide useful and effective insight into competitor activities as well as relevant market development and proposing pre-emptive countermeasures
- Proven leadership experience (10 years) in the Telecoms industry preferably from commercial (sales, marketing and or product)
- Demonstrated ability to manage cross-functional teams and Senior Stakeholders to drive business results
- Strong Commercial Acumen in the B2B Environment
- Knowledge of ICT & telecoms services, applying this expertise in a customer-focused way to deliver business outcomes.
- Excellent communication skills including presenting & negotiating up to C Level audiences
- Ability to lead a cross-functional team to manage complex and transformational Programmes/Projects in a fast-paced environment
- A collaborative and growth mindset is required to succeed in the role
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