Head, MML Technology & Information - MTN Ghana

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Job Summary:

  • The role is responsible for leading the technology strategy and roadmap for MML.
  • This includes leadership for designing, developing, implementing, integrating, testing, qualifying, security and privacy standards.
  • Oversight for the deployment, performance, and usage of Information Technology (IT) assets, infrastructure & systems.

Job Context

  • Evolving Fintech Industry
  • Multi-regulated and multidimensional stakeholder management
  • Environmental, social and governance prioritized
  • Partnerships and platform business concepts at the core of business ambition
  • Ecosystem bridge between the “BI environment”, internal/external developers and MML.
  • Convergence in markets and exploration of non-traditional revenue streams
  • Agile ways of working



Job Role

  • Develop technical aspects of MML’s strategy to ensure alignment with its business goals. This includes but not limited to technology strategy, related budgets, direction, structure, frameworks, models, plans and roadmaps.
  • Discover and implement new technologies including blockchain technology that yield competitive advantage and technology profitably.
  • Supervise system infrastructure to ensure functionality and efficiency.
  • Build quality assurance and data protection processes.
  • Monitor KPIs and MML’s IT budgets to assess technological performance.
  • Use stakeholders’ feedback to inform necessary improvements and adjustments to technology.
  • Communicate technology strategy to partners and stakeholders (Internal & External).
  • Develop cutting-edge software solutions to optimize business operations, manage the installation and configuration of software solutions, and resolve software deployment and integration errors and document processes.
  • Perform routine maintenance and monitoring of performance metrics.
  • Lead the creation of blueprints and architecture for system development, modification, or integration (esp., to accommodate local instances), and provide support to Group FinCo in architecture review, when required
  • Lead the deployment, maintenance, monitoring, and updates to local instances of the customer, product & delivery platforms across MML products.
  • Manage MML’s IT incidents and where required, resolve escalated technical / system issues with full accountability.
  • Lead and drive all testing and releases required and ensure change management initiatives are undertaken for large-scale transformations.
  • Responsible for third-party service SLA compliance and performance management.
  • Inculcate ‘data centricity’ ensuring that all critical data such as that of customers, is stored, managed, and accessed as per best practice standards and data integrity is maintained.
  • Monitor compliance with policies related to sharing of data with external parties (including Group FinCo) as per local data governance and privacy policies.
  • Lead Information Security initiatives, projects, and practices for MML.
  • Identify, and mitigate manage role scope-related risks.
  • Lead and manage the MML Technology team and matrix reporting team. This includes capacity building, best practices, reporting, transformations, risk mitigation and management.

Qualification Required & Experience


  • Minimum of a University degree in Software Engineering, Computer Science, Information Systems, Information Technology, Engineering, or related field.
  • Relevant training & certifications. Project Management is a plus.
  • Post Graduate qualification in Business/Technology a plus.


  • Minimum 8 years of relevant experience in a similar role with at least 5 years with a managerial scope
  • Experience in the fintech, banking or financial services industry is a plus.
  • Experience with emerging technology including blockchain technology
  • Experience working in a global/multinational enterprise with good exposure to emerging markets



Professional/ Technical competencies

  • Fintech and blockchain technology
  • IT & Platform Strategy, IT, Data & security architecture, and standards, Asset & Infrastructure maintenance, Testing & QA
  • Release & Change Management
  • API Integration
  • Vendor Management
  • OSS/ BSS application portfolio management, Enterprise IT operations & Service delivery
  • Cybersecurity Technology
  • Information Assurance
  • Risk Management, Governance, Compliance & Audit
  • Application Security, Threat/ Vulnerability Assessment Management, Data Leak Prevention, Data Encryption Technology
  • Commercial & Financial acumen

Skills/Physical Competencies:

  • Ability to manage self and be a team player, good conflict management, ability to take and manage accountability
  • Energy & Drive – Innovative, takes initiative, result-oriented and develops self consistently
  • Interpersonal Skills – Leadership, customer centricity, collaboration and coaches & develops direct reports
  • Personal Skills – Trustworthy, integrity and ethical in dealings
  • Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively
  • Organizational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization
  • Global thinker, Analytical thinking, and problem-solving abilities.
  • Skill in Resource Management
  • Demonstrated track record as a relationship builder.
  • Strong interpersonal and networking skills, including the ability to develop and maintain relationships across a global organization and with the investor and analyst communities
  • Proven ability to provide credible, actionable advice and counsel to senior leaders
  • Credibility and gravitas, both with external and internal stakeholders.

Location: Accra

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