Head, MML Technology & Information - MTN Ghana

Job Summary:

• The role is responsible for leading the technology strategy and roadmap for MML.
• This includes leadership for designing, developing, implementing, integrating, testing, qualifying, security and privacy standards.
• Oversight for the deployment, performance, and usage of Information Technology (IT) assets, infrastructure & systems.

Job Context

• Evolving Fintech Industry
• Multi-regulated and multidimensional stakeholder management
• Environmental, social and governance prioritized
• Partnerships and platform business concepts at the core of business ambition
• Ecosystem bridge between the “BI environment”, internal/external developers and MML.
• Convergence in markets and exploration of non-traditional revenue streams
• Agile ways of working

Job Role

• Develop technical aspects of MML’s strategy to ensure alignment with its business goals. This includes but not limited to technology strategy, related budgets, direction, structure, frameworks, models, plans and roadmaps.
• Discover and implement new technologies including blockchain technology that yield competitive advantage and technology profitably.
• Supervise system infrastructure to ensure functionality and efficiency.
• Build quality assurance and data protection processes.
• Monitor KPIs and MML’s IT budgets to assess technological performance.
• Use stakeholders’ feedback to inform necessary improvements and adjustments to technology.
• Communicate technology strategy to partners and stakeholders (Internal & External).
• Develop cutting-edge software solutions to optimize business operations, manage the installation and configuration of software solutions, and resolve software deployment and integration errors and document processes.
• Perform routine maintenance and monitoring of performance metrics.
• Lead the creation of blueprints and architecture for system development, modification, or integration (esp., to accommodate local instances), and provide support to Group FinCo in architecture review, when required
• Lead the deployment, maintenance, monitoring, and updates to local instances of the customer, product & delivery platforms across MML products.
• Manage MML’s IT incidents and where required, resolve escalated technical / system issues with full accountability.
• Lead and drive all testing and releases required and ensure change management initiatives are undertaken for large-scale transformations.
• Responsible for third-party service SLA compliance and performance management.
• Inculcate ‘data centricity’ ensuring that all critical data such as that of customers, is stored, managed, and accessed as per best practice standards and data integrity is maintained.
• Monitor compliance with policies related to sharing of data with external parties (including Group FinCo) as per local data governance and privacy policies.
• Lead Information Security initiatives, projects, and practices for MML.
• Identify, and mitigate manage role scope-related risks.
• Lead and manage the MML Technology team and matrix reporting team. This includes capacity building, best practices, reporting, transformations, risk mitigation and management.

Qualification Required & Experience

Education

• Minimum of a University degree in Software Engineering, Computer Science, Information Systems, Information Technology, Engineering, or related field.
• Relevant training & certifications. Project Management is a plus.
• Post Graduate qualification in Business/Technology a plus.

Experience

• Minimum 8 years of relevant experience in a similar role with at least 5 years with a managerial scope
• Experience in the fintech, banking or financial services industry is a plus.
• Experience with emerging technology including blockchain technology
• Experience working in a global/multinational enterprise with good exposure to emerging markets

Professional/ Technical competencies

• Fintech and blockchain technology
• IT & Platform Strategy, IT, Data & security architecture, and standards, Asset & Infrastructure maintenance, Testing & QA
• Release & Change Management
• API Integration
• Vendor Management
• OSS/ BSS application portfolio management, Enterprise IT operations & Service delivery
• Cybersecurity Technology
• Information Assurance
• Risk Management, Governance, Compliance & Audit
• Application Security, Threat/ Vulnerability Assessment Management, Data Leak Prevention, Data Encryption Technology
• Commercial & Financial acumen

Skills/Physical Competencies:

• Ability to manage self and be a team player, good conflict management, ability to take and manage accountability
• Energy & Drive – Innovative, takes initiative, result-oriented and develops self consistently
• Interpersonal Skills – Leadership, customer centricity, collaboration and coaches & develops direct reports
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively
• Organizational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization
• Global thinker, Analytical thinking, and problem-solving abilities.
• Skill in Resource Management
• Demonstrated track record as a relationship builder.
• Strong interpersonal and networking skills, including the ability to develop and maintain relationships across a global organization and with the investor and analyst communities
• Proven ability to provide credible, actionable advice and counsel to senior leaders
• Credibility and gravitas, both with external and internal stakeholders.

Location: Accra