Manager, Fintech Distribution - MTN Ghana

The Manager, Fintech Distribution drives the development and implementation of the Distribution strategy with guidance from SM Fintech Commercial to achieve revenue targets, working very closely with the field activations team as well to monitor and improve acquisition targets.

This includes (not restricted to) Fintech qualitative and quantitative registrations, management, and extension of Fintech Distribution network (agents & merchants), field animations (road shows, door to door, etc), management of acquisition channels and corridors, new acquisition, and distribution partnerships.

The role leads teams across the two work areas below:

• Channels
• Regional implementation

Job Context

• Evolution and highly competitive Fintech Industry
• Multi-regulated and multifaceted stakeholder management

• Environmental, social and governance prioritized
• Partnerships at the core of business practices
• Increasing demand for Fintech/digital experiences decisions to keep up with customers.
• Performance-driven environment
• Global and MTN Group Fintech standards and best practices
• Active media engagement and brand reputation
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• Agile ways of working

Job Role

• Ensure Fintech daily, weekly, monthly Activations and Distributions targets are achieved throughout the acquisition channels (On ground representatives, Agents, Super agents, etc.) and distribution channels (Petrol station, MFI, call box, Kiosks, etc), through field visit and reports
• Ensure Field animation plan is rolled out, through field visits and team’s field visit reports
• Ensure Fintech performance management across regions and channels
• Oversee the relationship and performance of Super/Master Agents
• Ensure Fintech active subscribers’ growth as per business plan
• Ensure review/update of Field activations procedures in collaboration with other Fintech teams
• Ensure field activations issues are managed and resolved timely
• Work with Finance to ensure payment of commissions is effectively and timely performed
• Review and identify key risks, issues and dependencies and set mitigation actions
• Report Fintech’s Distribution performance to Management, as well as challenges and actions for improvement
• Review reports on a regular basis relating to progress made within the region and in accordance with the measurement metrics set
• Manage and provide solutions to issues that require formal resolution.
• Oversee performance of all on-ground resources and take periodic updates from regional implementation managers to track the performance of the distribution network within their regions
• Assist in the preparation of the Company Business Plan, by preparing the departmental budget and business plan by identifying

Qualification Required & Experience

Education

• Minimum of a Bachelor’s Degree in Marketing and Sales or related field
• Marketing certification e.g. CIM will be an advantage

Experience

• Minimum of 5 years of relevant experience in a similar position with at least 3 years in a supervisory role
• Experience in Fintech, banking or financial services is mandatory
• Hands-on experience in managing, leading, and implementing innovative distribution initiatives.
• Experience working in a global/multinational enterprise with a good understanding emerging market

Professional/ Technical competencies

• Distribution channels
• Field activation and canvassing
• Advanced data analytics
• Churn rate
• Agent & Merchant Management
• FinTech, banking, microfinance, and payment businesses
• Thorough knowledge of OpCo’s products & services
• Distribution tools, technologies, and methodologies
• Stakeholder management
• Partnerships & alliances building
• Sales forecasting, planning & reporting

Competencies

Skills/Physical Competencies:

• Manages self and be a team player, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, Takes initiative, result-oriented and develops self consistently
• Interpersonal Skills – Leadership, customer centricity, collaboration and coaches & develops direct reports
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively
• Organisational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization
• Strategic Skills – Global thinker, Analytical thinking, and problem-solving abilities.
• Good business sense
• A positive attitude
• Negotiation skills

Location: Accra