Call Center Officer - Crystal Importation Ghana



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1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

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4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Job Description

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call centre team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.

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Qualification Required & Experience

  • Strong time management and decision-making skills.
  • Adaptability and accountability.
  • Fluency in multiple languages may be desired.
  • Diploma or higher
  • A minimum of 1-year work experience

Location: Accra


Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you below. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

How To Apply

All C.V.s should be sent via:

[email protected]

indicating the position as the subject of the e- mail.

Closing Date: 30 July 2022


Disclaimer

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  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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