METS Specialist - Mantrac Ghana Limited

Mantrac Ghana Limited is your Caterpillar authorized dealer for Earthmoving, Construction, Power systems and Lift Truck Products. In order to advance our position as the market leader, we invite applications from highly motivated and suitably qualified Mining Technology-Enabled Solutions (MTES) Specialists for employment in the Service department of the company.

Job Title: Mining Technology-Enabled Solutions (METS) Specialist

Department: Service

Reporting to (Title): Ghana Mining Technology-Enabled Solutions (MTES) Supervisor

Location: Ghana

Purpose of role

The MTES Specialist provides unique expertise on Mining Technology-Enabled Solutions (MTES) to customers and Mantrac teams and in support of varied technical and solution aspects throughout pre-sales and post-sales stages. Therefore, The MTES Specialist is an essential partner of sales teams in MTES and Mining, as well as of Product Support teams in the commercialisation and successful implementation of MTES offerings.

Key Objectives

• Provide unparalleled expertise on MTES offerings to customers and Mantrac teams;
• Conduct Customer Level demonstrations and proof of concepts:
• Design highly effective, tailored solutions for customers;
• Assist sales teams in the completion of responses for tenders;
• Act as the main link to Caterpillar technical MTES teams;
• Oversee stability and delivery of running MTESinstalled base;

MAIN DUTIES & RESPONSIBILITIES

Technical Expertise

• Maintain unparalleled expertise in evolving MTES offerings through online self-study, formal training events and other applicable programs;
• Maintain technical knowledge of MTES hardware, software and installation requirements and procedures;
• Maintain a working knowledge of competitor offerings in mining technology:

Post-Sales

• Lead MTES implementation projects
• Maintain deployed MTES solutions
• Maintain and develop server platforms for the analysis and reporting of data, including but not limited to Minestar, regardless of physical server location.

Engagement & Communication

• Via mining sales and Business channels engage with mining customers, at all levels to gather required data to design MTES solutions and communicate value propositions;
• Communicate all MTES-related updates and developments to relevant internal contacts;
• Engage with technical MTES teams to further the sales process and support existing customers;
• Engage with Caterpillar support teams in the maintenance of deployed MTES solutions;

Technical Expertise

• Maintain unparalleled expertise of evolving MTES offerings through online self-study, formal training events and other applicable programs;
• Maintain technical knowledge of MTES hardware, software and installation requirements and procedures;
• Maintain a working knowledge of competitor offerings in mining technology

Internal Contacts

• Centres of Excellence, mainly CoE Heads and Segment Managers
• Group Support Units, with strong ties with Strategic
• Planning and Sales Effectiveness
• Business Unit Heads, Sales & Marketing Managers;
• Product support technical staff
• Key account managers
• Project managers

External Contacts

• Caterpillar
• Customers
• Media outlets
• Technology product suppliers

Work Environment

• Indoor: 20%
• Outdoor: 80% site based

Qualification Required & Experience

Experience

Essential

• Minimum of 5 years of professional work experience
• Experience working cross-functionally, across multiple countries and with third-party vendors

Desirable

• Previous exposure to commercial functions and product management;
• Good command of design language;
• Process improvement

Knowledge

• In-depth understanding of technical component-based design processes
• Good understanding of essential marketing disciplines;
• Good understanding of Caterpillar machine application and mining environment processes and procedures
• Proficiency in communication and content production;
• Enable to interpret of caterpillar wiring schematics and determine connection points for system interfaces

Skills

• Excellent communicator
• Proficient in data manipulation tools such as MS Excel and Access:

Qualifications

• BSc Mechanical/Agric/ Automotive/ Electrical Engineering.
• An excellent IT background & skills or similar professional experience

Core Competencies

• Customer Focus Emotional Intelligence
• Innovation
• Strategic Awareness
• Planning, Organising & Controlling
• Process Orientation

Remuneration: Exciting salary package awaits the successful candidate.

Location: Accra