IT Support Technician - First National Bank

purpose

Performs onsite hardware software and peripheral updates and repairs in our organization.

responsibilities

• Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team.
• Increase operational efficiency and suggest solutions to enhance cost-effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements.
• Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the coordination of rapid and appropriate responses.
• Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, Printers and Mobile devices.

• Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards.
• Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems.
• Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications.
• Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances.
• Support with the implementation of desktop projects or change programmes as required by business.
• Manage own development to increase own competencies.
• Support peers and colleagues across IT functions through knowledge sharing during desktop support.

experience and qualifications

• Degree or Diploma and the required Certification
• Minimum 5 years related experience