Logistics Specialist - MTN Ghana

The Logistics Specialist is responsible for supporting the execution of logistics partnerships within the OpCo, with an aim to drive revenue, increase usage and provide a seamless customer experience in the E-commerce product segment.

Job Role

• Execute the product roadmap and delivery of products related to E-commerce, in line with group guidelines
• Liaise with logistics partners onboarded by the group and assist in the business and relationship development for prospects
• Support revenue, profitability, and user uptake
• Assist group in evaluating and assessing the strategic and economic impact of potential local opportunities with logistics partners
• Drive initiatives to ensure that t revenues are generated on all e-commerce products and services
• Implement the required GTM activities for e-commerce products/categories, under guidance from the Group, and drive revenue and usages
• Evaluate the efficiency and effectiveness of Logistics strategies and propose and offer suggestions for improvements
• Coordinate logistics & shipment management by partners/3rd parties about E-commerce products in country
• Identify local bottlenecks / challenges that may impede set technical or financial goals and escalate to higher management/group, as required

• Liaise with multiple departments and group teams to ensure that user experience across the E-commerce platform is consistent and of a high standard
• Regularly evaluate, analyses and review product performance and recommend corrective changes and improvements to management/group, as required
• Report daily to line manager on progress made within the work area and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required
• Performs other tasks and duties, as assigned

Context :

• Evolution and highly competitive Fintech Industry
• Multi regulated and multifaceted stakeholder management
• Environmental, social and governance prioritized
• Partnerships at the core of business practices
• Increasing demand for Fintech/digital experiences decisions to keep up with customers.
• Performance driven environment
• Global and MTN Group Fintech standards and best practices
• Active media engagement and brand reputation
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• Agile ways of working

Qualification Required & Experience

Education

• A University Degree in Supply Chain Management /Logistics Management or related discipline.
• Certification in Logistics management is a plus

Experience

• A minimum of 3 years’ total experience in E-commerce and/or logistics management or related field is required
• Experience in E-Commerce, Fintech, and banking is preferred
• Experience working in a global/multinational enterprise with a good understanding of emerging markets is preferred

Knowledge:

• E-commerce Business Operations & Ecosystem
• Fintech / Mobile payment business
• Logistics Operations
• Commercial partnerships
• Client relationship management
• Value Proposition development
• Solution Development
• Business Case Development
• Financial and commercial acumen
• Sales forecasting, planning, and reporting

Skills:

• Strong Relationship Building skills
• Good communication skills – both verbal and written and presentation skills
• Knowledge of standard office practices and procedures
• Strong coordinating skills
• Ability to keep classified information
• Good Interpersonal Skills
• Analytical thinking and Problem-Solving skills
• Innovative and drive for continuous improvement
• Attention to detail
• Client Focus
• Achievement Orientation
• Initiative driven

Location: Accra