Logistics Specialist - MTN Ghana

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The Logistics Specialist is responsible for supporting the execution of logistics partnerships within the OpCo, with an aim to drive revenue, increase usage and provide a seamless customer experience in the E-commerce product segment.

Job Role

  • Execute the product roadmap and delivery of products related to E-commerce, in line with group guidelines
  • Liaise with logistics partners onboarded by the group and assist in the business and relationship development for prospects
  • Support revenue, profitability, and user uptake
  • Assist group in evaluating and assessing the strategic and economic impact of potential local opportunities with logistics partners
  • Drive initiatives to ensure that t revenues are generated on all e-commerce products and services
  • Implement the required GTM activities for e-commerce products/categories, under guidance from the Group, and drive revenue and usages
  • Evaluate the efficiency and effectiveness of Logistics strategies and propose and offer suggestions for improvements
  • Coordinate logistics & shipment management by partners/3rd parties about E-commerce products in country
  • Identify local bottlenecks / challenges that may impede set technical or financial goals and escalate to higher management/group, as required



  • Liaise with multiple departments and group teams to ensure that user experience across the E-commerce platform is consistent and of a high standard
  • Regularly evaluate, analyses and review product performance and recommend corrective changes and improvements to management/group, as required
  • Report daily to line manager on progress made within the work area and in accordance with the measurement metrics set by the organisation
  • Report on an ad hoc basis on specific projects, as required
  • Performs other tasks and duties, as assigned

Context :

  • Evolution and highly competitive Fintech Industry
  • Multi regulated and multifaceted stakeholder management
  • Environmental, social and governance prioritized
  • Partnerships at the core of business practices
  • Increasing demand for Fintech/digital experiences decisions to keep up with customers.
  • Performance driven environment
  • Global and MTN Group Fintech standards and best practices
  • Active media engagement and brand reputation
  • Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
  • Agile ways of working

Qualification Required & Experience


  • A University Degree in Supply Chain Management /Logistics Management or related discipline.
  • Certification in Logistics management is a plus




  • A minimum of 3 years’ total experience in E-commerce and/or logistics management or related field is required
  • Experience in E-Commerce, Fintech, and banking is preferred
  • Experience working in a global/multinational enterprise with a good understanding of emerging markets is preferred


  • E-commerce Business Operations & Ecosystem
  • Fintech / Mobile payment business
  • Logistics Operations
  • Commercial partnerships
  • Client relationship management
  • Value Proposition development
  • Solution Development
  • Business Case Development
  • Financial and commercial acumen
  • Sales forecasting, planning, and reporting


  • Strong Relationship Building skills
  • Good communication skills – both verbal and written and presentation skills
  • Knowledge of standard office practices and procedures
  • Strong coordinating skills
  • Ability to keep classified information
  • Good Interpersonal Skills
  • Analytical thinking and Problem-Solving skills
  • Innovative and drive for continuous improvement
  • Attention to detail
  • Client Focus
  • Achievement Orientation
  • Initiative driven

Location: Accra

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