Manager, Product (E-Commerce) - MTN Ghana



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Job Role

  • Work closely with line manager to develop and deploy E-commerce product roadmap, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
  • Conduct extensive market and region research and create realistic user stories for solution optimization
  • Customize group provided product design in line with OpCo specific local nuances
  • Benchmark local/region best practices to identify and propose appropriate pricing for products – develop proposals to amend products pricing in line with country-level nuances
  • Monitor revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan
  • Collaborate with the CVM to develop & analyze loyalty/reward programs for sellers
  • Use relevant metrics and measures to monitor existing loyalty &reward programs
  • Collaborate with Marketing to identify partners to drive the rewards program
  • Manage promotional calendar with merchants to drive sales growth back into the business
  • Manage the loyalty program operations (including transactions on rewards to be disbursed)
  • Gather customer feedback on product performance in a bid to improve product performance
  • Research and analyze customer behaviour in a specific geography to design loyalty rewards, in line with the overarching guidelines set by Group

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  • Benchmark best practices in the market, prepare business case and present to senior management in alignment with line manager
  • Manage day-to-day e-commerce product operations and establish internal best practices in order to ensure effective utilization of the products
  • Strengthen customer feedback loops, and scale product knowledge within the OpCo
  • Manage Quality of Service of e-commerce product to ensure seamless customer experience
  • Support function wide transformation initiatives. Elicit inputs from relevant parties, when required
  • Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
  • Monitor & Analyze traffic loads and in MoMo Grow system & platform capacity
  • Capture Voice of Customer through CSAT surveys, product reviews, complaints etc. Other tasks and duties, as assigned
  • Follow our competitors and the industry and align with product strategy.
  • Keep abreast with Agile/Scrum best practices and new trends.
  • Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to line manager/
  • Manage and provide solutions to escalations that have multiple processes/functions impact on the critical path of service delivery, keeping SM E-Commerce apprised of the same
  • Implement and execute policies, procedures and guidelines cascaded by the functional lead
  • Comply with the set governance mechanisms, under supervision from the functional lead
  • Evaluate the efficiency and effectiveness of E-commerce Product strategies and propose offers for improvements
  • Identify and document key risks, issues and dependencies and implement mitigation actions as approved
  • Assist in managing function’s budgets in line with business objectives, when required
  • Assist in managing project initiative budgets in line with business objectives, when required
  • Assist in the review of the sub-functional strategy and roadmap, to ensure its alignment with the changing dynamics of the internal and external ecosystem
  • Report daily progress made within the function and in accordance with the measurement metrics set.
  • Address other tasks and duties, as assigned by line manager.

Context :

Evolution and highly competitive Fintech Industry

Qualification Required & Experience

Education

  • A University Degree in Computer Science, Engineering, Commerce, or a related field
  • A Professional qualification in a related field is a plus.

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Experience

  • Minimum 5 years relevant experience in a similar position with at least 3 years in a supervisory role
  • Experience in E-commerce, Fintech, banking is preferred
  • Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred

Knowledge:

  • Knowledge, understanding and experience in Industry 4.0
  • Knowledge and experience in mapping customer journeys to pre-empt typical demands
  • Product design and customization
  • Product pricing
  • Loyalty rewards and offerings design and disbursement
  • Product operations
  • Product strategy and roadmap implementation
  • Quality of Service
  • Product performance
  • Wireframe and use case design

Physical Skills/ Competencies:

  • Ability to manage own time and workload and juggle conflicting priorities
  • Demonstrate evidence of influencing and coaching skills
  • Professional approach with a can-do attitude
  • Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
  • Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
  • Interpersonal Skills – Leadership, customer centricity, collaboration and coaches & develops direct reports
  • Personal Skills – Trustworthy, integrity and ethical in dealings
  • Operating Skills – Ability to focus on priorities and plans, manages and monitor work effectively
  • Organisational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization
  • Strategic Skills – Global thinker, Analytical thinking, and problem-solving abilities.
  • Influencing Skills
  • Negotiation skills

Location: Accra


Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you below. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

How To Apply

Interested and qualified applicants should send their Curriculum Vitae by 8th June 2022 to:

[email protected]

Kindly indicate the Position (an exact role you are applying for) in the email subject and note that only shortlisted applicants will be contacted.

Closing Date: 08 June 2022


Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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