Teller Coordinator D - First National Bank

purpose

Supervise the frontline team. Provide means and ability for the team to provide exceptional service and maintain process standards.

responsibilities

• Achieve net profit growth for the business.
• Manage average rand value of differences of the team to minimise losses to the business.
• Manage the service quality of the Branch through the Branch's Service Quality Balanced Scorecard.
• Manage the migration of accounts from transactional to Self Service.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.

• Manage compliance, measured using the routine audit results specific to the processes controlled by the co-ordinator. (YTD Scoring).
• Manage teller team efficiencies through number of differences and an average number of transactions.
• Manage own development to increase own competencies.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

experience and qualifications

• Relevant 3-year industry-related degree
• 3 to 5 years related experience