Teller Coordinator D - First National Bank



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purpose

Supervise the frontline team. Provide means and ability for the team to provide exceptional service and maintain process standards.

responsibilities

  • Achieve net profit growth for the business.
  • Manage average rand value of differences of the team to minimise losses to the business.
  • Manage the service quality of the Branch through the Branch's Service Quality Balanced Scorecard.
  • Manage the migration of accounts from transactional to Self Service.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.

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  • Manage compliance, measured using the routine audit results specific to the processes controlled by the co-ordinator. (YTD Scoring).
  • Manage teller team efficiencies through number of differences and an average number of transactions.
  • Manage own development to increase own competencies.
  • Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

experience and qualifications

  • Relevant 3-year industry-related degree
  • 3 to 5 years related experience

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How To Apply

Interested applicants should:

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