Sales and Service Coordinator - First National Bank



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1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


purpose

Providing clients with an excellent banking experience through service delivery and product knowledge.

responsibilities

  • • Achieve net profit growth for the business.
  • • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
  • • Manage the migration of accounts from transactional to Self Service.
  • • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
  • • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
  • • Comply with governance in terms of legislative and audit requirements.

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  • • Achieve and maintain a good service practice by ensuring service operation and branding process and procedures are followed in the execution of the activities listed in the Operation and Branding Score Card and analysing the customer's service recovery compliments and complaints recorded as per the Service Recovery Automated Complaints System.
  • • Contact customers daily and resolve problems.
  • • Plan and execute campaigns successfully and on schedule.
  • • Set standards and benchmarks for measuring successful campaign execution.
  • • Monitor costs/benefits per campaign/channel.
  • • Maintain operational accountability for all campaign execution.
  • • Manage own development to increase own competencies.

experience and qualifications

  • • Relevant 3 year industry-related degree
  • • 1 to 5 years of related experience.

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Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you below. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

How To Apply

Interested applicants should:

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