Donewell Insurance Insurance Jobs in Accra
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Donewell Insurance LTD has a vacancy for the following position: Head of Claims & Recoveries
Job Summary
Assess and process claims by performing a factual and/or formal analysis per claim guaranteeing an efficient and technically flawless assessment of claims from clients in line with defined processes and guidelines
Duties and Responsibilities
- Perform a variety of routine and complex administrative and technical work in accepting, coordinating and administering claims
- Responsible for the timely administration of claims reported. This includes investigations, evaluation and subsequent settlement oc claims within the guidelines set by the company and the regulator
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- Ensure proper file composition to support the payment of claims
- Prepare supporting files for all accidents, including photographs, police reports, damage estimates and subsequent financial and legal findings. Negotiate with companies for adjustment of losses
- Analyse links between individual claims and calculate exposure per event
- Follow up on potential recoveries
- Coordinate claim committee meetings
- Provide professional advice regarding claims settlements to the legal division and if necessary, to the Board Technical Committee
- Ensure quality management of claims through best practices
- Maintain the highest ethical standards while representing the company on claim settlements and case investigations
- Analyse trends in Claims management and advice the company on how to manage risks to reduce our exposure
- Identify training needs and develop technical and leadership skills of staff to respond to the department's needs
Qualification Required & Experience
- Minimum qualification of the first degree in any of the social sciences, finance or business administration
- A professional qualification in insurance preferably, ACII
- Plus a minimum of 12 years of experience in the insurance industry, 5 of which should be at the management level
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Skills and Specifications
- Written and verbal communication skills
- Ability to compose accurate, timely and professional correspondences to all parties associated with cases and claims relating to the company
- Ability to respond to call out situations after hours, on weekends, and on holidays
- Good knowledge of insurance law and other relevant laws
- Excellent negotiation skills
- Ability to deal with conflicts
Salary and Benefits
We pay competitive salaries
Location: Accra
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