Head of Claims & Recoveries - Donewell Insurance Limited

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Donewell Insurance LTD has a vacancy for the following position: Head of Claims & Recoveries

Job Summary

Assess and process claims by performing a factual and/or formal analysis per claim guaranteeing an efficient and technically flawless assessment of claims from clients in line with defined processes and guidelines

Duties and Responsibilities

  • Perform a variety of routine and complex administrative and technical work in accepting, coordinating and administering claims
  • Responsible for the timely administration of claims reported. This includes investigations, evaluation and subsequent settlement oc claims within the guidelines set by the company and the regulator



  • Ensure proper file composition to support the payment of claims
  • Prepare supporting files for all accidents, including photographs, police reports, damage estimates and subsequent financial and legal findings. Negotiate with companies for adjustment of losses
  • Analyse links between individual claims and calculate exposure per event
  • Follow up on potential recoveries
  • Coordinate claim committee meetings
  • Provide professional advice regarding claims settlements to the legal division and if necessary, to the Board Technical Committee
  • Ensure quality management of claims through best practices
  • Maintain the highest ethical standards while representing the company on claim settlements and case investigations
  • Analyse trends in Claims management and advice the company on how to manage risks to reduce our exposure
  • Identify training needs and develop technical and leadership skills of staff to respond to the department's needs

Qualification Required & Experience

  • Minimum qualification of the first degree in any of the social sciences, finance or business administration
  • A professional qualification in insurance preferably, ACII
  • Plus a minimum of 12 years of experience in the insurance industry, 5 of which should be at the management level



Skills and Specifications

  • Written and verbal communication skills
  • Ability to compose accurate, timely and professional correspondences to all parties associated with cases and claims relating to the company
  • Ability to respond to call out situations after hours, on weekends, and on holidays
  • Good knowledge of insurance law and other relevant laws
  • Excellent negotiation skills
  • Ability to deal with conflicts

Salary and Benefits

We pay competitive salaries

Location: Accra

How To Apply

Interested candidates should forward their applications to reach the following address: 

[email protected]

Closing Date: 13th May, 2022


  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.


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