Broadway Pharmaceuticals Customer Service Jobs in Accra
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Broadway Pharmaceuticals seeks to recruit a suitably qualified candidate for the position of Help Desk Manager.
Job Description
- Manage the help desk team and evaluate the performance
- Ensure customer service is timely and accurate on a daily basis
- Recruit, train and support help desk representatives and technicians
- Set specific customer service standards
- Contribute to improving customer support by actively responding to queries and handling complaints
- Establish best practices through the entire technical support process
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- Follow up with customers to identify areas of improvement
- Develop daily, weekly and monthly reports on help desk team’s productivity
- Provide customer feedback to the appropriate internal teams, like product developers
Qualification Required & Experience
- 2 years of work experience
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Team management skills
- HND
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Location: Adenta
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