Broadway Pharmaceuticals Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Broadway Pharmaceuticals seeks to recruit a suitably qualified candidate for the position of Help Desk Manager.
Job Description
- Manage the help desk team and evaluate the performance
- Ensure customer service is timely and accurate on a daily basis
- Recruit, train and support help desk representatives and technicians
- Set specific customer service standards
- Contribute to improving customer support by actively responding to queries and handling complaints
- Establish best practices through the entire technical support process
ADVERTISEMENT - CONTINUE READING BELOW
- Follow up with customers to identify areas of improvement
- Develop daily, weekly and monthly reports on help desk team’s productivity
- Provide customer feedback to the appropriate internal teams, like product developers
Qualification Required & Experience
- 2 years of work experience
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Team management skills
- HND
ADVERTISEMENT - CONTINUE READING BELOW
Location: Adenta
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Broadway Pharmaceuticals seeks to recruit a suitably qualified candidate for the position of Help Desk Manager.
Job Description
- Manage the help desk team and evaluate the performance
- Ensure customer service is timely and accurate on a daily basis
- Recruit, train and support help desk representatives and technicians
- Set specific customer service standards
- Contribute to improving customer support by actively responding to queries and handling complaints
- Establish best practices through the entire technical support process
ADVERTISEMENT - CONTINUE READING BELOW
- Follow up with customers to identify areas of improvement
- Develop daily, weekly and monthly reports on help desk team’s productivity
- Provide customer feedback to the appropriate internal teams, like product developers
Qualification Required & Experience
- 2 years of work experience
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Team management skills
- HND
ADVERTISEMENT - CONTINUE READING BELOW
Location: Adenta
ADVERTISEMENT - CONTINUE BELOW TO APPLY