Old Mutual Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
This Distribution Support role is responsible for coordinating between Old Mutual and Ecobank on all New Business On-Boarding, Claims, Surrender/ Withdrawal and Customer Complaints from Ecobank branches. The role utilizes knowledge of Old Mutual’s policy administration/product/process to resolve technical and complex problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through their own efforts and others.
Duties
- This role functions as a subject matter expert in a specific field of policy administration/product/process.
- Often acts as a point of escalation for matters with a higher level of complexity than those handled by Administration Specialists.
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- Often acts as a consultant with the decision making of operational and or tactical importance (premium collections for new and existing policies, claims administration, customer retention etc).
- This role functions as a coordinator with all Ecobank branches and shares reports on all new business submissions.
- This role functions as a coordinator with Ecobank on premium deductions for new and existing businesses.
- Could act as an expert resource on major projects or could be accountable for the delivery of projects within the Business Unit.
- This role functions as a coordinator with Ecobank to facilitate the processing of claims, surrender/withdrawals and customer complaints.
- May act as a coach for Ecobank Specialist Staff on policy administration and Life Insurance in general.
- Provides a strong support role to the Old Mutual BU Executive.
- Build key relationships with branch operations teams.
- Participates in channel distribution support roles at Old Mutual.
Key Result Areas
Client Service Delivery
- Engages regularly with Ecobank branches to address service-related concerns and to strengthen existing relationships.
- Takes responsibility for the delivery of superior service to clients
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Personal Effectiveness
- Accountable for service delivery through own efforts.
- Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
- Makes increased contributions by broadening individual skills.
- Collaborates effectively with others to achieve personal results.
- Accepts and lives the company values.
Relationship Building
- Manages relationships with the Ecobank BU and Ecobank branches to improve operational efficiency.
Quality Assurance
- Performs quality checks on own work
- Adheres to service and quality standards.
Sales Support /Sales Productivity
- Takes responsibility for supporting the field sales team to achieve BU sales targets
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Competencies
- Innovation
- Leadership
- Technical Knowledge
- Execution
- Decision Making
- Initiating Action
- Information Monitoring
- Distribution Support (Reporting, Productivity Management and Relationship Management with Partners)
Qualifications & Experience Required
- A minimum of a bachelor's degree from an accredited tertiary institution.
- At least 3 years of working experience in a similar role would be an added advantage.
- Excellent MS Office Suite skills.
- Strong Relationship Management skills.
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
This Distribution Support role is responsible for coordinating between Old Mutual and Ecobank on all New Business On-Boarding, Claims, Surrender/ Withdrawal and Customer Complaints from Ecobank branches. The role utilizes knowledge of Old Mutual’s policy administration/product/process to resolve technical and complex problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through their own efforts and others.
Duties
- This role functions as a subject matter expert in a specific field of policy administration/product/process.
- Often acts as a point of escalation for matters with a higher level of complexity than those handled by Administration Specialists.
ADVERTISEMENT - CONTINUE READING BELOW
- Often acts as a consultant with the decision making of operational and or tactical importance (premium collections for new and existing policies, claims administration, customer retention etc).
- This role functions as a coordinator with all Ecobank branches and shares reports on all new business submissions.
- This role functions as a coordinator with Ecobank on premium deductions for new and existing businesses.
- Could act as an expert resource on major projects or could be accountable for the delivery of projects within the Business Unit.
- This role functions as a coordinator with Ecobank to facilitate the processing of claims, surrender/withdrawals and customer complaints.
- May act as a coach for Ecobank Specialist Staff on policy administration and Life Insurance in general.
- Provides a strong support role to the Old Mutual BU Executive.
- Build key relationships with branch operations teams.
- Participates in channel distribution support roles at Old Mutual.
Key Result Areas
Client Service Delivery
- Engages regularly with Ecobank branches to address service-related concerns and to strengthen existing relationships.
- Takes responsibility for the delivery of superior service to clients
ADVERTISEMENT - CONTINUE READING BELOW
Personal Effectiveness
- Accountable for service delivery through own efforts.
- Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
- Makes increased contributions by broadening individual skills.
- Collaborates effectively with others to achieve personal results.
- Accepts and lives the company values.
Relationship Building
- Manages relationships with the Ecobank BU and Ecobank branches to improve operational efficiency.
Quality Assurance
- Performs quality checks on own work
- Adheres to service and quality standards.
Sales Support /Sales Productivity
- Takes responsibility for supporting the field sales team to achieve BU sales targets
ADVERTISEMENT - CONTINUE READING BELOW
Competencies
- Innovation
- Leadership
- Technical Knowledge
- Execution
- Decision Making
- Initiating Action
- Information Monitoring
- Distribution Support (Reporting, Productivity Management and Relationship Management with Partners)
Qualifications & Experience Required
- A minimum of a bachelor's degree from an accredited tertiary institution.
- At least 3 years of working experience in a similar role would be an added advantage.
- Excellent MS Office Suite skills.
- Strong Relationship Management skills.
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