Mobile Money Operations Engineer -Vodafone Ghana

Vodafone with us, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drives us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Role Purpose

To provide operational, administrative and maintenance support for the Mobile Money platforms and services by providing quality support to ensure high service availability and reliability.

The role is to also work with Business Unit, Revenue Assurance, FRS, Finance and other Technology departments to plan, develop and implement new products, tariffs and run promotions

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Job Responsibility

• Provide System maintenance support for all Mobile Money platforms including the implementation of platform upgrades and system expansions as well as solution provision to issues/problems.
• Analyze technical specifications and implement tariff and promotion configurations
• Propose optimisation and modification for existing and new integrations to Banks and Merchant Networks.
• Execute decisions to maintain service continuity of the Mobile Money platforms and services while ensuring the maintenance of the quality of service.
• Efficiently engage members of other departments in the resolution of issues
• Lead the end-to-end development and delivery of mobile money business solutions/configurations in conjunction with MPS and Huawei
• Communicate benefits of new mobile money products and changes at various technology and business levels
• Provide first and second level maintenance support for Vodafone Cash SMSC. This shall include but is not limited to all SMS related escalations, implementation of platform upgrades and expansions.
• Provide first and second level maintenance support for the ETL platform for data extraction, transformation and Load for all critical integrations into VFCash by third Parties
• Train and assist Business users on the use of Market Data feeds for business intelligence analysis and applications
• Follow data extraction rules application for file loading into the mobile money Ecosystem from all external data feeds
• Support the design, development, and implementation of information analytics for mobile money space working in conjunction with BI and all other business stakeholders
• Proactively manage all mobile money systems patching and up to date licensing
• Develop interface templates for all outbound and inbound service integrations to enable external party setup into the Mobile Money service
• Proactively manage improved service experience working together with IT digital systems team and other third parties

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Professional / Technical Skills

• Strong technological background, with qualifications in Computer Science, Engineering, Telecommunications or equivalent
  3 or more years of experience in Mobile Money operations.
• Excellent knowledge in UNIX, TCP/IP, Oracle & MySQL DBMS, Web services, Java or C# and ITIL or similar Framework.
• Extensive use of SQL and RDBMS systems (Oracle, SQL Server, etc.)
• Excellent analysis and troubleshooting skills and ability to extract implementation requirements from high-level request descriptions.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.

We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.