Manager, Revenue Assurance (Mobile Money) - MTN Ghana



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Job Summary:

  • Maximize organizational revenues by assuring the end-to-end effectiveness of the Mobile Money revenue management chain.
  • Identify areas of possible revenue leakages and recommend mitigation measures to the process owners and follow up to ensure corrective measures.
  • This is in addition to dealing with fraud activities within the Fintech space. (IFRS)

Job Role

  • Lead in ensuring that all fintech controls are rolled out and executed according to the approved frequency
  • Implementing additional controls outside the Group control framework to mitigate emerging Fintech risks.
  • Ensuring that exceptions and anomalies picked up during the performance of various control activities are investigated and reported on

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  • Lead the verification of the integrity of the Fintech Billing Systems through rating checks.
  • Ensure that Margin Analysis is carried out for Partner and commission invoices to ensure optimal Gross Margins.
  • Manage team performance of Activity calendar by setting targets, assigning and review the performance and allocation of Activity Calendar activities
  • Ensure Issues are logged, monitored and closed on a predefined template within agreed SLAs.
  • Regular and accurate quantification of confirmed issues to provide management indication of potential benefits
  • Prepare, support and represent the team at Steercom and SPOC forums
  • Contribute and prepare with Senior Manager the team monthly and quarterly reports
  • Assist in new product development by inputting into product design, risk/return or cost/benefit of new product and services

Strategic Planning & Thinking

  • Analyze the organization’s wider environment and draw conclusions about the impact of events and activities; guide the team to create solutions that deliver value in line with the business plans
  • Develops and implements organization-wide policy by determining the target audience, building coalitions with the appropriate population, and developing a budget

Critical Thinking

  • Introduces new approaches that may have been tried elsewhere
  • Examines situations from multiple or different perspectives
  • Recognizes points for improvement and uses imagination to solve problems

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Analytical Thinking

  • Organizes, classifies and synthesizes the data into fundamental issues
  • From the information, identifies the most probable causes of the problem.
  • Reduces the information down into manageable components
  • Identifies the logical outcomes from analyzing the data collected

Decision Making Based on Decision Modelling

  • Maintains the utmost integrity and behaves ethically at all times
  • Identifies information gaps and makes informed assumptions to take timely action.
  • Addresses very complex issues and makes a judgment call on the need for additional analysis or the business necessity to take a timely decision, with the available information
  • Demonstrates a basic understanding of different decision models

Integrated Analytics

  • Leads the business insights strategy for the organization and makes a significant contribution to the overall strategic planning process
  • Is considered highly influential and credible in providing customer, market and business insights to inform and improve the quality of decision making across the organization.

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Qualification Required & Experience

Education

  • A minimum of First Degree in Computer Science, Telecommunication Engineering, Mathematics or Accounting.
  • Professional qualification in Accounting, Information Technology or Telecommunication Engineering is a must.

Experience

  • At least 5 years of experience in Revenue Assurance in the telecommunications sector, with at least 3 years in a supervisory position.

Professional/Technical competencies:

  • Good Knowledge of the mechanics of telecommunications.
  • Knowledge of Telco billing principles and operation.
  • Knowledge of Fintech Risks and mitigations.
  • Good knowledge of the Revenue Management chain in telecommunications
  • Good knowledge of IT and IT Systems
  • Good quantitative and analytical skills
  • Financial analysis skills

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Skills / physical competencies:

  • Ability to manage self and be a team player, good conflict management, ability to take and manage accountability
  • Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
  • Interpersonal Skills – Leadership, customer centricity, collaboration and coaches & develops direct reports
  • Personal Skills – Trustworthy, integrity and ethical in dealings
  • Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively
  • Organizational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization
  • Global thinker, Analytical thinking and Problem-solving abilities.

Skill in Resource Management

NB: The Incumbent must maintain strict confidentiality always.

Location: Accra

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Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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