Manager, Revenue Assurance (Mobile Money) - MTN Ghana
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Job Summary:
- Maximize organizational revenues by assuring the end-to-end effectiveness of the Mobile Money revenue management chain.
- Identify areas of possible revenue leakages and recommend mitigation measures to the process owners and follow up to ensure corrective measures.
- This is in addition to dealing with fraud activities within the Fintech space. (IFRS)
Job Role
- Lead in ensuring that all fintech controls are rolled out and executed according to the approved frequency
- Implementing additional controls outside the Group control framework to mitigate emerging Fintech risks.
- Ensuring that exceptions and anomalies picked up during the performance of various control activities are investigated and reported on
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- Lead the verification of the integrity of the Fintech Billing Systems through rating checks.
- Ensure that Margin Analysis is carried out for Partner and commission invoices to ensure optimal Gross Margins.
- Manage team performance of Activity calendar by setting targets, assigning and review the performance and allocation of Activity Calendar activities
- Ensure Issues are logged, monitored and closed on a predefined template within agreed SLAs.
- Regular and accurate quantification of confirmed issues to provide management indication of potential benefits
- Prepare, support and represent the team at Steercom and SPOC forums
- Contribute and prepare with Senior Manager the team monthly and quarterly reports
- Assist in new product development by inputting into product design, risk/return or cost/benefit of new product and services
Strategic Planning & Thinking
- Analyze the organization’s wider environment and draw conclusions about the impact of events and activities; guide the team to create solutions that deliver value in line with the business plans
- Develops and implements organization-wide policy by determining the target audience, building coalitions with the appropriate population, and developing a budget
Critical Thinking
- Introduces new approaches that may have been tried elsewhere
- Examines situations from multiple or different perspectives
- Recognizes points for improvement and uses imagination to solve problems
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Analytical Thinking
- Organizes, classifies and synthesizes the data into fundamental issues
- From the information, identifies the most probable causes of the problem.
- Reduces the information down into manageable components
- Identifies the logical outcomes from analyzing the data collected
Decision Making Based on Decision Modelling
- Maintains the utmost integrity and behaves ethically at all times
- Identifies information gaps and makes informed assumptions to take timely action.
- Addresses very complex issues and makes a judgment call on the need for additional analysis or the business necessity to take a timely decision, with the available information
- Demonstrates a basic understanding of different decision models
Integrated Analytics
- Leads the business insights strategy for the organization and makes a significant contribution to the overall strategic planning process
- Is considered highly influential and credible in providing customer, market and business insights to inform and improve the quality of decision making across the organization.
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Qualification Required & Experience
Education
- A minimum of First Degree in Computer Science, Telecommunication Engineering, Mathematics or Accounting.
- Professional qualification in Accounting, Information Technology or Telecommunication Engineering is a must.
Experience
- At least 5 years of experience in Revenue Assurance in the telecommunications sector, with at least 3 years in a supervisory position.
Professional/Technical competencies:
- Good Knowledge of the mechanics of telecommunications.
- Knowledge of Telco billing principles and operation.
- Knowledge of Fintech Risks and mitigations.
- Good knowledge of the Revenue Management chain in telecommunications
- Good knowledge of IT and IT Systems
- Good quantitative and analytical skills
- Financial analysis skills
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Skills / physical competencies:
- Ability to manage self and be a team player, good conflict management, ability to take and manage accountability
- Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
- Interpersonal Skills – Leadership, customer centricity, collaboration and coaches & develops direct reports
- Personal Skills – Trustworthy, integrity and ethical in dealings
- Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively
- Organizational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization
- Global thinker, Analytical thinking and Problem-solving abilities.
Skill in Resource Management
NB: The Incumbent must maintain strict confidentiality always.
Location: Accra
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- An application will not in itself entitle the applicant to an interview.