Manager, Analytics & Reporting - MTN Ghana

To Provide analytics insights and reports for all digital products and platforms

Job Role

• Create commercial reports on Digital products and platforms for MTN Ghana leadership
• Provide in-depth analysis of digital products performance
• Perform deep analysis on how the digital products are used by customers based on data from the tools (e.g. funnel analysis, registration rates etc.)
• Work with the IT Business Intelligence team and the Customer Insights team to provide relevant insights and analysis in relation to how customers use the digital products
• Provide training on the use of Digital Analytics tools (e.g. Google Analytics) to the rest of the Digital team

• Faster and more reliable delivery of commercial reports for Digital products
• Provide critical information for the prioritization of the delivery of new requirements for Digital products
• Identify potential areas for improvements
• Get the team to become independent on the use of the analytics tools

Context:

• Highly dynamic and competitive Technology industry
• Global technology trends and advancements
• Vendor Management Relationship
• Performance-driven environment
• Diverse Cultural environment
• Regionalization structure implications

Education

• A First Degree in computer science or a business field
• Google Analytics and SQL certification
• Experienced user of Excel, PowerBI and Access

• Minimum of 5 years related work experience in a digital organization or the digital/analytics department of an organization, with at least 3 years in a supervisory position.
• Advanced experience and knowledge of the main digital analytics tools like Google Analytics, Google Data Studio, etc.
• Experience with Digital Advertising is a plus
• Good experience with PowerPoint
• Experience working for a platform business (e.g. e-commerce) is a plus

Professional/Technical competencies:

• Strong knowledge of all main analytics tools and techniques
• Business Performance Management
• Planning and Budgeting
• Stakeholder Relations Management
• Marketing/Digital Marketing
• Understanding of the Digital Ecosystem
• Proficient in Microsoft Office Suite (Excel, PowerPoint, etc.)
• Knowledge and ability to analyze KPIs and provide detailed reports

Physical Skills/ Competencies:

• Self-starter and ability to keep up in a fast-paced environment while meeting deadlines
• Naturally curious and have a passion to ideate and advance innovation of digital products
• Must be detail-oriented and have good organization skills

• Maturity, professionalism, and good conflict management
• Very good at presenting advanced insights in a simple language for senior leaders
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills – Trustworthy, integrity in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organizational Positioning Skills – Good written and verbal communication, presentation Skills, commitment to the
• Global thinker, analytical thinking, critical thinking, and problem-solving abilities