Customer Service Representative - iPay



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.





Read Also: 10 checks to identify fraudulent or scam job offers

Job Alerts: Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


iPay is searching for a suitably qualified candidate to fill in the position of Customer Service Representative.

Responsibilities:

  • Answer inbound calls in a more professional manner and provide information about products and services or resolve issues on first contact (FCR)
  • Identify and assess customers’ needs and provide a solution to delight them
  • Responsible for assisting customers to process their orders or cancel and capture details in the ticketing system/CRM
  • Process orders, applications, and forms
  • Handle complaints, provide appropriate solutions and alternatives in a timely manner

ADVERTISEMENT

CONTINUE READING BELOW

  • Follow up on customers and their complaints; ensuring that customers’ requests are addressed accordingly
  • Resolve customer complaints via phone, email, live chat, or social media
  • Keep records of interactions and transactions of customers, keeping records of details of customers’ complaints, inquiries, and comments in the ticketing system/CRM
  • Build sustainable relationships of trust through open and interactive communication
  • Make outbound calls and close others or deals when needs be
  • Identify tasks critical to keeping customer satisfaction levels in check
  • Achieve all your KPIs and targets assigned within the month/quarter
  • Ensure maximized productivity and minimized costs
  • Network with various departments and groups that are involved in customer support, orders, delivery, and processing
  • Render administrative support to other customer care team members when the need arises, or as instructed
  • Assist in coaching and developing new hires during buddying/nesting
  • Encourage and motivate team members for the continuance of quality service delivery
  • Any other task assigned by your immediate supervisor

Qualifications:

  • Minimum of a First Degree in any related field
  • Must be self?motivated and able to prioritize between assignments.
  • Must have strong telephone etiquette

ADVERTISEMENT

CONTINUE READING BELOW

RELATED JOBS

How To Apply

This Job Listing Has Expired


Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

FIND CURRENT JOBS IN GHANA 2022 TODAY

JobSearch Ghana is your most reliable website for latest jobs in Ghana today. If you are interested in getting genuine and reviewed job vacancies in Ghana from the best companies, then you are in the right place. Browse For Graduate Jobs, Government Recruitments & More. You can find current jobs in Ghana today on LinkedIn, Glassdoor, Graphic, Job Web Ghana here

TOP CAREER ARTICLES FROM EXPERTS

Job search is not an easy journey especially for job vacancies in Ghana. That is why we have engaged experts to write seasoned articles to guide your job search in Ghana. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!

Top

© 2017 - 2022 JobSearch Ghana - Jobs In Ghana 2022

Powered by Yaks Baker