Sales Administrator at M-KOPA

At M-KOPA, We Finance Progress.

The scale and impact of our work are massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off-grid homes, we have grown into one of the most advanced connected asset ?nancing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

The purpose of the job is to support and manage administrative formalities like insurance, loans, Commission issues, service issues, Organize Meetings, organize logistics, Manage BTL logistics and stores, Calling to Non-selling DSRs, SMS to DSRs about Promos, Cost-effective measures, Manage Reporting

• Identify the quantum and Type of work and divide it among other sales admin members such that deliverables are met within timelines
• Understand the additional requirements from Business and proactively come back in case any additional manpower in the form of interns are required to handle additional load for a Temporary period.
• Recommend for a reduction in Manpower (Interns) when additional workload is met.
• Design OKRs of sales admin members and set appropriate benchmarks for measuring efficiency.
• Responsible for understanding PBI requirements of the Urban team and coordinating with relevant people to set up a PBI system
• Leave Management of the Sales Department. Ensure everyone exits the year with not more than 15 days of leave balance
• Coordinate and Manage DSR health insurance and DSR clubs and related activities.
• Manage Loan repayments of FSMs/DSRs/other stakeholders.
• Ensure all relevant reports required of Sales admin are published within Timelines.
• Making Sales operations more cost effective: For e.g.: Coordinate with Finance to see if the accommodation costs can be economized by virtue of Bulk booking during FSM meets etc. ensuring quality of stay is not compromised.
• Coordinating with Marketing & Finance to see if BTL costs can be economized. For e.g.: Working on Minimum stock levels & Economic ordering quantity etc.
• BTL stores & Inventory Management.
• Proactive coordination with W/H to ensure stock availability in all shops.
• Based on Weekly sales forecasts, ensure CC WFM is appropriately managed.
• Ensure DSR demo phones are available at all shops in appropriate quantities.
• Ensure all registered DSRs in Urban & Rural have signed contract forms.
• Ensure regular calls to Non-selling DSRs (Previous month 10 points and above) to ensure churn is under 10%.
  
  

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

• Minimum 2 years’ experience in a corporate. At least 1-year experience in call center preferred.
• Exposure to working on a CRM
• Basic excel skills, should be fluent in English
• Should have excellent People skills. Ability to get along with people and achieve desired objectives within set timelines.
• Should have a cost-conscious mindset.
• Should have a process-oriented mindset. Should be able to view the current processes ( Receipt of stocks, re-allocation, procurement process, claims process etc., Aged stock process) and come up with proposals which are more efficient and Robust.
• Should be able to leverage AX dynamics inventory management module to the maximum