Senior Manager HR - Hapag Lloyd

Hapag-Lloyd Area West Africa is looking for a Senior Manager HR in Ghana, who will be reporting to the Managing Director.

Overall Responsibility :

To perform Human Resources related duties including the administration of Company policies, programs and practices, as well as ensuring employee relations, employment equity programs for the Company. As a Senior Manager, the incumbent in this position assists the MD with strategic direction and contributes to the business-wide strategy.

He / She is responsible for providing employees with guidance in handling difficult or complex problems and in resolving complex, escalated complaints or disputes. He / She will assist both internal and external customers in resolving complex issues requiring broad knowledge across functions.

He/ She will be responsible for the set-up of the people-related strategy and activities across the Area West Africa, and will support the expansion of the Area.

Key Accountabilities:

• Manage overall HR & Admin financial aspect and Budget headcount control
• Administer and supervise applications of policies and regulations / local laws
• Manage/execute various projects, as required (i.e. Salary reviews, old Bonus schemes, Employee Handbook, new structure, selection of new office/s, staff placements and relocations, etc..)
• Manage all disputes and conflict issues that may arise from existing staff, departing staff, vendors, suppliers, and others; within an acceptable legal framework and existing collective bargaining agreements
• Provide advisory and consultancy role and serve as a reference point for Management/countries, staff & other offices.
• Manage Training and development within the training Budget.
• Manage the annual performance appraisal process.
• Manage manpower & recruitment.
• Manage & execute monthly Payroll for the Area West Africa and ensure Area payroll compliance.
• Manage the exit process including end of service calculations.
• Oversee HR & Admin staff across the Area.
• Provide reports as required to Regional HR, and work in collaboration with MD to ensure an HR structure in the Area is aligned with the Region Middle East.
• Act as key contact for the employees and managers in the business unit.
• Act as a performance improvement driver and provoke positive changes in people management.
• Act as a change agent and promote innovation and continuous improvement.
• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with the legal department as needed/required.

• Analyze trends and metrics in partnership with the HR group to develop solutions, programs and policies.
• Provide guidance and input on business unit restructures, workforce planning and succession planning.
• Build a strong business relationship with the internal client.
• Actively identify gaps, propose and implement changes necessary to cover risks

Experience and Qualification:

• 8-10 years experience in HR matters on an operational level, with at least 5+ years in a managerial or leadership position
• Experience working in a large matrix organization
• Degree in HR business administration or an equivalent qualification
• HR certification is an asset
• French/ Portuguese speaking candidates are preferred

Key Competencies:

• Structured and analytical
• Strong communication skills & confidence to drive change
• Very good presentation skills
• Proactive and self-driven individual
• Maturity to deal with complex and sensitive issues
• Knowledge of the labor laws & people practices across Africa