Spa Concierge - Kempinski Hotel

Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.

A Must Read Article: 10 checks to identify fraudulent or scam job offers

Job Alerts: Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.

Kempinski Hotel Gold Coast City – Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre.

The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country.

Spa Concierge

The role of the Spa Concierge is to take 100% responsibility to exceed the guests’ expectations in accordance with Resense’s Spa vision, core values and all related brand standards, procedures and policies.



Main Responsibilities

  • To deliver the whole spa experience to a high standard and ensure the guests’ needs are cared for in alignment with Resense training and all standard operating procedures.
  • Care for the guests’ from beginning to end.
  • To ‘connect’ and communicate with your guests. Get to know and understand them and record preferences and information as required.
  • Go above and beyond to accommodate guests’ needs and requests
  • Greet all clients with name recognition, a welcoming smile and a clear but soft tone of voice.
  • To engage directly with the guest, LISTEN and anticipate their needs with genuine and sincere attitude.
  • Be fully knowledgeable of Resense Spa treatments, services and products, able to advise guests as to the relevance and suitability of treatments according to the guest’s needs.
  • To consult and advise guests as to a sequence of treatments or a programme in both the spa & fitness.
  • To recognise and acknowledge all spa and fitness guests and members, remembering their names and any other relevant details.
  • To organize scheduling to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.
  • To co-ordinate guests consultation records with the Therapists.
  • Respond to guest’s bookings and queries in a professional manner.
  • Promote and up-sell spa services and retail sales.
  • Record reservations and manage the appointment schedule ensuring the update and management of client profiles.
  • Conduct confirmation calls.
  • To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the days work.
  • Complete daily opening procedures and check lists per relevant area daily.
  • Ensure the reception area is clean and presentable at all times.
  • Coordinate availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
  • Assist with administration duties such as, purchasing, receiving and inventory reporting.
  • To have a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
  • To ensure that all administrative procedures run professionally and prepare daily reports as required.
  • To supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety and Health and Hygiene standards are implemented and monitored within the spa.
  • To recognize the importance of ‘connecting with the guest’ in every aspect of your role.
  • Must attend all training courses as deemed necessary by the Spa Manager.
  • To participate in training and personal development programs within the spa.
  • To perform any other duties deemed reasonable by Management.
  • To be responsible for preparing the reception for the next shift.
  • Ensuring all messages have been passed on before leaving and that adequate supplies of all public information material are available.



Desired Skills And Qualifications

  • One (1) year reception experience in an international standard spa or hotel.
  • Telephone system operations.
  • Computer literate with experience of ‘in house’ booking/database systems.
  • Desktop publishing an advantage.
  • Experience within 7 day operation.
  • Business Administration/Personal Assistant/Secretary Certificate an advantage. Sales and/or customer service training an advantage.
  • Knowledge of Natural Therapies. (Preferable)
  • Client facing experience within reception or front of house.
  • Excellent Speaking and Written skills (English)
  • Additional language is an advantage
« Go back to the jobs list




Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

How to Apply

Click here to apply >>


  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.


JobSearch Ghana is your most reliable website for latest jobs in Ghana today. If you are interested in getting genuine and reviewed job vacancies in Ghana from the best companies, then you are in the right place. Browse For Graduate Jobs, Government Recruitments & More. You can find current jobs in Ghana today on LinkedIn, Glassdoor, Graphic, Job Web Ghana here


Job search is not an easy journey especially for job vacancies in Ghana. That is why we have engaged experts to write seasoned articles to guide your job search in Ghana. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!