Key Account Manager, On-Demand Services - Jumia Group



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Africa is one of the fastest-growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in.

Main Responsibilities

  • Directly manage partner relationships and execute smart partnerships as well as oversee negotiation to execution
  • Be part of growing additional service lines
  • Work with a cross-functional team (marketing, operations, procurement…) to achieve quick and flawless execution
  • Lead project implementation analysis and translate it into actionable tasks to ensure continuous improvement
  • Give visibility to main stakeholders of the project status and follow up on next steps


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  • Building a very friendly user interface for our vendors and our customers by being deeply involved in all our Tech developments and sharing feedback with the relevant product teams
  • Handling relationships with new and current suppliers (includes talking to them every day and developing a rapport)
  • Finding new suppliers with no limits, try to source and sell every product within your category.
  • Monitoring stock levels and planning the purchasing policy well in advance.
  • Having accurate knowledge of competition: who they are, what prices they have and their products.
  • Analyzing consumer buying behaviour and predicting future trends.
  • Becoming an expert in your category with perfect knowledge of the different products/pricing/market trends.
  • Liaising with various teams within the organization to ensure a smooth flow of operations.

Required Skills & Qualifications

  • At least 3 years experience either in FMCG, managing a Brand or tier 1 retail group.
  • Knowledge of suppliers of category products is an added advantage
  • Problem solver, results-driven, creative thinking with perfect written and spoken communication
  • Structured and organized
  • Good with tools (Microsoft Office Suite, Google Suite, Salesforce.com)
  • Resistant to stress
  • Strong interpersonal skills: convince people and your team that you are making the right decisions
  • Great ability to work in a fast-paced and competitive environment
  • Exceptional analytical, negotiation and organizational skills.
  • Proactive, entrepreneurial and has a proven ability to deliver exceptional results.
  • Familiar with relationship management tools.


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What We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having a strong impact in building the African eCommerce sector.
  • The opportunity to become part of a highly professional and dynamic team.


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