Customer Service Representatives - P.M. Renaissance
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1. Patiently scroll down and read the job description below.
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The Customer Service Representatives will address customer complaints and escalate complaints across a number of communication channels.
Key Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Building product knowledge so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process
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Requirements
- A Bachelor’s degree /HND Holder in relevant subjects
- Experience working in customer care/ customer support roles
- Ability to work in a fast-paced environment
- Fluency in written & spoken English and in any Ghanaian language is mandatory
- Strong analytical and organizational skills
- Ability to solve problems and make decisions quickly
- Excellent work ethic and ability to work with minimal supervision
- Self-motivated
- Keen attention to details
- Ability to work in a team and independently
- Excellent time management skills
- Excellent communication skills
HOW TO APPLY
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- An application will not in itself entitle the applicant to an interview.